We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2073200
28 Jun 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complains he was told he needed an ongoing advice service for his pension. He said this was wrong. He’d paid more than he needed to and he wanted his money back from. The Prudential Assurance Company Limited.backgroundMr C complains that when his pension was put... (3 pages)View decision -
Decision Reference DRN7512003
27 Jun 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L complains that The Prudential Assurance Company Limited applied a market value reduction (MVR) to his withdrawal of tax-free cash from his pension without first letting him know what this would be.backgroundIn September 2018, through his financial adviser, Mr L ... (3 pages)View decision -
Decision Reference DRN2989771
26 Jun 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss A complains that: The Prudential Assurance Company Limited (Prudential) closed the funds that her pensions were invested in without her consent. And it then invested them into cash funds which she says weren’t in line with the risk profile of her original f... (6 pages)View decision -
Decision Reference DRN4873174
20 Jun 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S is unhappy about the difference in value between two pension plans he took out with The Prudential Assurance Company Limited (Prudential). He feels he was mis-sold a second policy when he should have been advised to increase contributions into his existing plan i... (3 pages)View decision -
Decision Reference DRN9448558
14 Jun 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe representatives of the estate of Mr F complain about the level of service they received from The Prudential Assurance Company Limited (Prudential) whilst dealing with Mr F’s estate. They complain that Prudential misled them by concealing the existence of a valid p... (4 pages)View decision -
Decision Reference DRN9347948
14 Jun 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMiss M is unhappy with the service she received from The Prudential Assurance Company Limited in relation to her pension.backgroundMiss M has had lots of issues with Prudential over the years which she complained about and some matters have been addressed and redressed... (8 pages)View decision -
Decision Reference DRN0724444
13 Jun 2019 The Prudential Assurance Company Limited Not upheldBanking and creditMr and Mrs G complain that The Prudential Assurance Company Limited mis-sold them a lifetime mortgage in 2007 as they had no understanding of compound interest and early payment redemption. Mr and Mrs G would like compensation for this mis-selling.backgroundMr and Mrs ... (2 pages)View decision -
Decision Reference DRN6067779
13 Jun 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited failed to provide his financial advisor with sufficient information when he was instructing the crystallisation of some pension benefits. As a result he has needed to pay additional income tax on his benefits... (5 pages)View decision -
Decision Reference DRN1502742
24 May 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe late Mrs B and her representative complained that The Prudential Assurance Company Limited had hidden a Guarantee Charge that has only recently appeared on her bond statement, and that this charge seems excessive.backgroundThe Pru rejected the complaint. It said that w... (2 pages)View decision -
Decision Reference DRN8138866
23 May 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains he was mis-sold a whole of life policy by The Prudential Assurance Company Limited (the business). backgroundIn October 1977, Mr B met with a representative of the business, and was recommended a whole of life policy with a £3,000 sum assured, for £... (2 pages)View decision