We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN7162405
9 May 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M’s complaint is about two mortgage endowment policies provided by the Prudential Assurance Company Limited. They are unhappy with the performance of the policies and that Prudential wouldn’t remove the additional benefits from the policy, thereby allowing more... (4 pages)View decision -
Decision Reference DRN3203884
8 May 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains that the retirement plan he took out with The Prudential Assurance Company Limited was mis-sold. This is because it is now projected to only pay him 10% of what he was originally quoted.backgroundIn 1984, Mr W received an illustration for a retireme... (2 pages)View decision -
Decision Reference DRN9849838
7 May 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S has complained that The Prudential Assurance Company Limited was late in paying his tax free cash and first income payment. He believes this breaches the agreement he had with Prudential. I’m only considering the actions of The Prudential Assurance Company Limited. ... (3 pages)View decision -
Decision Reference DRN0857721
26 Apr 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about The Prudential Assurance Company Limited (Prudential). He’s unhappy with the level of compensation Prudential has offered for incorrect information it provided regarding the final bonus applicable to his Personal Pension Policy (PPP).backgroundPruden... (4 pages)View decision -
Decision Reference DRN6267026
25 Apr 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B has complained to The Prudential Assurance Company Limited about the sale of her Teachers Additional Voluntary Contribution (TAVC) pension plan.Mrs B is being assisted with her complaint by a third party but for ease of reading the decision, I’ll refer to all ... (3 pages)View decision -
Decision Reference DRN0900037
17 Apr 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs R complains about The Prudential Assurance Company Limited (Prudential). She’s concerned she isn’t receiving what she’s entitled to under her late husband, Mr R’s pension policies. backgroundIn February 2018 Mr R sadly passed away. Following this Mrs R contacted Pr... (5 pages)View decision -
Decision Reference DRN7588852
8 Apr 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G is unhappy with the way The Prudential Assurance Company Limited (“Prudential”) made a payment to him and with how it dealt with the situation when he said he hadn’t received this.backgroundPrudential sent Mr G a cheque for the money from a matured endowment in ... (2 pages)View decision -
Decision Reference DRN6554245
28 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M is unhappy that The Prudential Assurance Company Limited invested the funds she was due to take as tax free cash (TFC) when she transferred her pension to it from another provider in late 2017. As a result, a sell-down of funds was required to provide the ... (4 pages)View decision -
Decision Reference DRN6393789
27 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss B complains about The Prudential Assurance Company Limited (Prudential). She’s unhappy with how Prudential settled the death benefits available under her late father’s personal pension policy and has concerns about Prudential’s decision making process.backgroundMiss B ... (4 pages)View decision -
Decision Reference DRN5111402
27 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P is unhappy that The Prudential Assurance Company Limited is not allowing him to access his pension in the way he wants. backgroundA brief summary of the circumstances leading to this complaint, and my initial conclusions, were set out in my provisional decision... (6 pages)View decision