We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4582109
25 Mar 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs P complain about delays caused by the Prudential Assurance Company Limited in paying the maturity value of their policy. They want the redress offered for the delay increased.backgroundMr and Mrs P’s complaint was upheld. In summary, there were delays in a... (2 pages)View decision -
Decision Reference DRN8291984
22 Mar 2019 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mrs S brings this complaint on behalf of the estate of her husband, Mr S. She says that The Prudential Assurance Company Limited (‘Prudential ’) has unfairly refused a claim for terminal illness benefit, which would have been payable before the policy expired in 2015... (10 pages)View decision -
Decision Reference DRN8010566
21 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about The Prudential Assurance Company Limited (Prudential) advice to invest in a Teachers’ Additional Voluntary Contribution (TAVC) pension plan rather than purchase additional years in his Teachers’ Pension Scheme (TPS).backgroundMr B took out a TAVC plan ... (3 pages)View decision -
Decision Reference DRN9138066
21 Mar 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs C have complained to The Prudential Assurance Company Limited (“Prudential”) about a mortgage endowment policy they were sold in 1991.Represented by a claims management company, Mr and Mrs C say the endowment was not suitable for their needs.backgroundIn 1991 ... (3 pages)View decision -
Decision Reference DRN4902059
20 Mar 2019 The Prudential Assurance Company Limited Not upheldBanking and creditMs V through her relative Mr F complains that The Prudential Assurance Company Limited (“Prudential”) is acting unfairly and unreasonably by applying its lending policies to her lifetime mortgage. She wants to be able to move elsewhere without paying an early repayment ... (2 pages)View decision -
Decision Reference DRN6200620
20 Mar 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M complains about how The Prudential Assurance Company Limited assessed the transfer of his pension benefits. He’s unhappy with their decision that it wasn’t in his best interests to transfer one of the scheme benefits, the amount of time it took to carry out the... (7 pages)View decision -
Decision Reference DRN7427416
14 Mar 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsA representative, on behalf of Mr S, complaints he was given unsuitable advice by a representative of Scottish Amicable (now part of The Prudential Assurance Company Limited) to transfer his occupational pension (OPS) benefits into a personal pension. backgroundMr S wa... (4 pages)View decision -
Decision Reference DRN2535640
14 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E’s complaint is about the way The Prudential Assurance Company Limited switched his funds when it was introducing newer versions of them in July 2018. He considers he’s lost out financially as a result of the way it was processed. backgroundPrudential wrote to... (3 pages)View decision -
Decision Reference DRN6706508
12 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D is complaining about The Prudential Assurance Company Limited in his capacity as executor of the estate of Mrs D. He’s being represented by a financial adviser who says the estate has lost out because of delays in the initial processing of Mrs D’s investment af... (3 pages)View decision -
Decision Reference DRN1768980
12 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about the service he’s received from The Prudential Assurance Company Limited.backgroundMr W is both a trustee and one of several beneficiaries of a discretionary trust. The trust was set up in accordance with his late mother’s will. The trust had invested... (10 pages)View decision