We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN9695643
8 Mar 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr F’s representative, a claims management company (CMC), complains on his behalf that he was given unsuitable investment advice by The Prudential Assurance Company Limited (the business). In summary the CMC says the investment was too high risk. It suggests Mr F sh... (4 pages)View decision -
Decision Reference DRN4525213
7 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains about The Prudential Assurance Company Limited (Prudential). He says one of his annuities hasn’t been set up correctly. He considers Prudential to be at fault for this.backgroundFollowing receipt of a completed Notification of Intention to Take Benefits for... (4 pages)View decision -
Decision Reference DRN2309115
6 Mar 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complaints about how The Prudential Assurance Company Limited handled the transfer of his pension. A valuation he thought was guaranteed fell dramatically upon transfer and he is unhappy with the customer service provided. backgroundMr M had a pension policy with Prud... (4 pages)View decision -
Decision Reference DRN3901988
27 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains about the way The Prudential Assurance Company Limited has dealt with his complaint. In short he says: The business has failed to comply with its regulatory obligations towards him. It failed to properly investigate and resolve his complaint. It spelt ... (2 pages)View decision -
Decision Reference DRN5520552
25 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains that The Prudential Assurance Company Limited has changed the terms of his pension policy.backgroundMr D has a deferred annuity policy with Prudential and in February 2018 they sent him an early retirement quotation. Mr D contacted Prudential querying why ... (3 pages)View decision -
Decision Reference DRN7135559
25 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsIn 1987 Mr M requested that his financial adviser at The Prudential Assurance Company Limited increase his pension contributions to his personal pension plan which was set up in 1984. However, the adviser set up a new pension policy instead. Mr M said his adviser tol... (3 pages)View decision -
Decision Reference DRN0838153
20 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complains about the sale and administration of his Teachers Additional Voluntary Contribution (TAVC) plan by The Prudential Assurance Company Limited.backgroundPrudential sold Mr G a TAVC plan in 2000. Mr G made contributions to the plan until 2011, when the plan wa... (5 pages)View decision -
Decision Reference DRN7493039
20 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M’s complaint is that The Prudential Assurance Company Limited quoted incorrect figures that he based his retirement decision on. Mr M wants Prudential to honour the figures quoted.backgroundMr M had a pension with Prudential and he’s recently taken his benefits fro... (4 pages)View decision -
Decision Reference DRN1502664
20 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains about the service he’s received from The Prudential Assurance Company Limited. backgroundMr R and his wife went through a divorce and following this a court issued a Pension Sharing Order (PSO) in 1999. The order was to remain in place until such time... (3 pages)View decision -
Decision Reference DRN6578999
19 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P’s complaint arises from an internal exercise conducted by the Prudential Assurance Company Limited (Prudential), in which it closed its Invesco Perpetual Managed Growth (Series A) fund (“the IPMG fund”) and moved investors’ policies in that fund to its Internat... (4 pages)View decision