We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4918145
17 Apr 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4918145 The complaint Mr H complains about the information he was given in relation to the value of his With- Profit Bonds held with The Prudential Assurance Company Limited (Prudential). He also complains that there are outstanding points made within his complaint that have not bee... (3 pages)View decision -
Decision Reference DRN-5185243
16 Apr 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5185243 The complaint Mr A complains that The Prudential Assurance Company Limited (‘Prudential’) won’t pay for an accountant to complete his tax return after they made an error that resulted in him receiving more income than he wanted in the tax year. What happened Mr A holds a pe... (3 pages)View decision -
Decision Reference DRN-5398982
16 Apr 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5398982 The complaint Mr H, through a professional representative, has complained about the transfer of his Prudential Assurance Company Limited (“Prudential”) group personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in April 2016. Mr H’s QROPS was subsequ... (12 pages)View decision -
Decision Reference DRN-5336399
10 Apr 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5336399 The complaint Mr S complains that The Prudential Assurance Company Limited (Prudential) provided him with poor service. What happened Mr S has a personal pension policy with Prudential which I understand he’s held since 1989. It contains a term where some of his contribution... (5 pages)View decision -
Decision Reference DRN-5136976
3 Apr 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5136976 The complaint Mr B complains about the advice given by The Prudential Assurance Company Limited (‘Prudential’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. He says the advice was unsuitable for him an... (8 pages)View decision -
Decision Reference DRN-5330201
31 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5330201 The complaint Mr D has complained about advice he received from The Prudential Assurance Company Limited to switch his pension. He told us he felt he’d been wrongly advised, he found the paperwork complicated and he couldn’t receive a monthly amount from the pension. To res... (4 pages)View decision -
Decision Reference DRN-5416013
31 Mar 2025 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5416013 The complaint Miss C complained about how much The Prudential Assurance Company Limited paid out on a claim on her serious illness policy. Miss C is also unhappy with how much cover she has remaining on the policy. What happened Miss C took out a life and critical illness po... (4 pages)View decision -
Decision Reference DRN-5070060
28 Mar 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-5070060 The complaint Ms P, Ms W, and Mr W as trustees of the SW Trust complain about the way The Prudential Assurance Company Limited (“Prudential”) set up the trust. They say the money to be invested in the trust was held, earning no interest, for over six months before it was inv... (3 pages)View decision -
Decision Reference DRN-5232942
27 Mar 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5232942 The complaint Mr S is unhappy that The Prudential Assurance Company Ltd (“Prudential”) are seeking to recover overpaid benefits that they’d paid to him between 2020 and 2023. What happened Mr S opened a Flexible Income Drawdown Plan (“the plan”) with Prudential in 2007, depo... (4 pages)View decision -
Decision Reference DRN-5418323
27 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5418323 The complaint Mr F has complained about the actions of The Prudential Assurance Company Limited when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in November 2015. The QROPS was used to invest in various assets, including dir... (15 pages)View decision