We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN1269695
15 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains that he hasn’t had the surrender values of two endowment policies provided by the Prudential Assurance Company Limited. He has also had poor customer service from the business. He wants the surrender values paying to him.backgroundThe business upheld the ... (2 pages)View decision -
Decision Reference DRN0802494
14 Feb 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr T complains that, despite repeated requests, The Prudential Assurance Company Limited failed to provide a response to his concerns about his projected pay-out. He also said that the adviser who sold him the policy told him he would receive a considerably higher matu... (5 pages)View decision -
Decision Reference DRN6754927
8 Feb 2019 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Ms S is complaining about The Prudential Assurance Company Limited because it’s provided contradictory and confusing information about the amount she owes on her policy.backgroundIn 1992, Ms S took out an income protection insurance policy with Scottish Amicable (now Pru... (6 pages)View decision -
Decision Reference DRN1508954
8 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains The Prudential Assurance Company Limited (Prudential) unnecessarily delayed the payment of his pension, which caused him distress and inconvenience, for which he would like to be adequately compensated.Mrs D assists Mr D in his complaint but for ease, I h... (3 pages)View decision -
Decision Reference DRN8318177
6 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss M has complained to The Prudential Assurance Company Limited about the sale of her Teachers’ Additional Voluntary Contributions (TAVC) pension plan. She says that if she’d been given better information, she would’ve purchased added years in the Teachers’ Pension Sch... (3 pages)View decision -
Decision Reference DRN4802176
4 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss S’ complaint relates to a mortgage endowment policy she was sold in 1992. The policy was sold by a third party business and The Prudential Assurance Company Limited is the product provider. Miss S is unhappy with the service she has received from Prudential in re... (6 pages)View decision -
Decision Reference DRN8691566
4 Feb 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs R complains that The Prudential Assurance Company Limited failed to return three identity documents to her using a secure postal method. As a result those documents have now been lost.backgroundMs R lives permanently overseas in Europe. In July 2018 she was request... (3 pages)View decision -
Decision Reference DRN2448434
31 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G, Mrs G’s son and the personal representative of her estate, has complained that The Prudential Assurance Company Limited is unable to trace a policy held by Mrs G since March 1966 with a predecessor firm and isn’t prepared to pay the policy’s claim value since s... (5 pages)View decision -
Decision Reference DRN5728080
29 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complains that The Prudential Assurance Company Limited made a number of errors in transferring his pension to another provider.backgroundMr G had a pension with his former employer which was administered by Prudential. He left that employment and notified Prudentia... (3 pages)View decision -
Decision Reference DRN8581765
29 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains that The Prudential Assurance Company Limited failed to pay out the correct maturity sum on his endowment policy and didn’t deal with his concerns about this promptly or adequately, or pay sufficient compensation.backgroundMr R said: The salesman said h... (3 pages)View decision