We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN1836853
29 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H has complained that in 1992 she was badly advised by The Prudential Assurance Company Limited (referred to from now on as Prudential) to start an in-house Additional Voluntary (AVC) money purchase arrangement rather than to buy added years.backgroundWhen Mrs H j... (2 pages)View decision -
Decision Reference DRN7920165
29 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs S complain that The Prudential Assurance Company Limited (previously Scottish Amicable) mis-sold them an endowment policy for repaying their mortgage. They say they were led to believe the policy would reach the target mount and pay an additional sum. They also c... (2 pages)View decision -
Decision Reference DRN8603446
28 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs J complain, through a representative, that they were mis-sold a mortgage endowment policy in 1991 for which the Prudential Assurance Company Limited is responsible. In summary they say they were not told about any alternatives. Also they were not informed a... (2 pages)View decision -
Decision Reference DRN2426697
25 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs O complain about the sale in 1991 of a mortgage endowment policy provided by the Prudential Assurance Company Limited. They say the policy was mis-sold. They make a number of points. The main one however is that they say they were not told about any poss... (2 pages)View decision -
Decision Reference DRN3577803
25 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complains about advice he was given in 1997 by The Prudential Assurance Company Limited (Prudential) to take out a Free Standing Additional Voluntary Contributions (FSAVC) policy. backgroundThe FSAVC policy was arranged in 1997. At the time Mr T was a member ... (4 pages)View decision -
Decision Reference DRN3163594
25 Jan 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr N has complained about The Prudential Assurance Company Limited’s (Prudential) handling of his request to transfer the value of his deferred occupational pension scheme (OPS) benefits to an alternative plan. He is unhappy with what he believes is Prudential’s over ... (6 pages)View decision -
Decision Reference DRN0751140
9 Jan 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S is unhappy that he was given incorrect annuity quotes by The Prudential Assurance Company Limited.backgroundMr S received annuity quotes from Prudential in September and December 2017. Mr S and his financial adviser queried the numbers with Prudential in early 2018 ... (2 pages)View decision -
Decision Reference DRN0854139
8 Jan 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMiss M complains about the information mistakenly shared by The Prudential Assurance Company Limited (the business), with her ex-husband Mr M. She says because of this he is now harassing her for the money. backgroundThe business upheld the complaint. It accepts it s... (3 pages)View decision -
Decision Reference DRN3851668
27 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs R complains about the amount of compensation paid to her after she made a complaint to The Prudential Assurance Company Limited (“Prudential”) in 2002 about advice she had received to opt out of her occupational pension scheme. backgroundMrs R was advised by Prude... (3 pages)View decision -
Decision Reference DRN7040663
21 Dec 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr N complains about the delay in transferring his pension from The Prudential Assurance Company Limited to another pension provider outside the United Kingdom. Prudential offered Mr N compensation of £200 which he feels is inadequate. backgroundIn June 2016, Mr N beg... (6 pages)View decision