We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN3154615
20 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains about arrangements for his annuity with The Prudential AssuranceCompany Limited.background Mr C is unhappy his flexible lifetime annuity (FLA) was converted to a guaranteed incomestream (‘GIS’). He’d understood this would happen when he was 90. He was... (4 pages)View decision -
Decision Reference DRN2199823
19 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S has complained about information The Prudential Assurance Company Limited gave when he set up his Teacher’s Additional Voluntary Contribution (TAVC) plan. Mr S says if he’d been given better information, he would’ve purchased added years in the Teachers’ Pension ... (2 pages)View decision -
Decision Reference DRN7968865
17 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited will not allow him to cash in his annuity.backgroundIn 2010 Mr P took enhanced tax free cash from his pension plan and used the remainder of his fund to purchase a lifetime annuity with Prudential. The ... (2 pages)View decision -
Decision Reference DRN0193194
17 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J’s complaint is about the calculation The Prudential Assurance Company Limited (“Prudential”) carried out to work out the cash value of a pension policy he held with it. Mr J’s complaint, in essence, is that Prudential did not act fairly when calculating the value... (6 pages)View decision -
Decision Reference DRN1258085
14 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs N’s complaint is about an error The Prudential Assurance Company Limited has told her it made when she surrendered the policy in 2003. In resolution of her complaint Ms N would like her questions and concerns answered: Why did the error occur? Why did it take 15... (3 pages)View decision -
Decision Reference DRN7293547
12 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss H has complained about The Prudential Assurance Company Limited’s refusal to pay her pension early.backgroundIn 1993 Miss H transferred the benefits she’d accrued in an occupational pension scheme into a section 32 pension policy with Prudential. The occupational ... (2 pages)View decision -
Decision Reference DRN7518540
11 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B decided to transfer his pension to The Prudential Assurance Company Limited in 2016. However there was a delay in investing the funds which caused a financial loss. Prudential made an offer but Mr B does not believe this fairly compensates him. And he does not b... (3 pages)View decision -
Decision Reference DRN5662056
11 Dec 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs C complain that The Prudential Assurance Company Limited recommended they invest too much of their capital, resulting in them having to make withdrawals after just two years.backgroundMr and Mrs C‘s representative said that Mrs C had just retired early, ther... (6 pages)View decision -
Decision Reference DRN9456906
11 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains that The Prudential Assurance Company Limited hasn’t calculated his surrender value correctly. backgroundOne of our adjudicators considered the complaint but didn’t think it should be upheld. In summary he said: Under the terms of the policy the business... (4 pages)View decision -
Decision Reference DRN3288765
7 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains that when he called The Prudential Assurance Company Limited (then trading as Scottish Amicable) in 1995 to make further contributions into his pension he was provided with a new policy which did not have the same guarantees associated with it as his... (2 pages)View decision