We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN1098350
7 Dec 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R is complaining that The Prudential Assurance Company Limited gave him incorrect information about a guaranteed annuity rate (GAR) applying to his pension.backgroundMr R had a personal pension plan with Prudential with a target retirement date of February 2014. The p... (4 pages)View decision -
Decision Reference DRN9635439
30 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (Prudential) won’t let him transfer his Section 32 pension plan.backgroundIn 1991 Mr C transferred his company pension funds to a Section 32 pension scheme with Prudential. The Section 32 contract Mr C entered... (3 pages)View decision -
Decision Reference DRN9268640
21 Nov 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited failed to act on his instructions in a timely manner. And he says that Prudential has also failed to deal with his complaint in a reasonable time.backgroundThe background to this complaint was set out in the ... (6 pages)View decision -
Decision Reference DRN2950615
20 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K is unhappy with the way The Prudential Assurance Company Limited compensated him for delays to a fund switch in his pension.backgroundPrudential informed customers in 2014 of their decision to close one particular fund (Fund A) and switch investors to another fun... (3 pages)View decision -
Decision Reference DRN9387471
15 Nov 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs A complain about the potential tax liability arising out of the chargeable gains on their bond sold by The Prudential Assurance Company Limited. They say they weren’t told about the children’s bond which would have avoided any potential tax. backgroundIn 199... (2 pages)View decision -
Decision Reference DRN1313441
14 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G has complained about the poor service he received from the Prudential Assurance Company Limited (‘Prudential’) when trying to take his pension benefits at 60. Prudential agreed that its service was not as good it should have been and has to date offered Mr G £40... (2 pages)View decision -
Decision Reference DRN1908768
13 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsOne of Mrs D’s attorneys (Mr B) has complained on her behalf about the actions of The Prudential Assurance Company Limited when a request was made for a partial withdrawal (£30,000) from a bond. Mr B is also unhappy that Prudential refused to speak to Mrs D’s nomin... (4 pages)View decision -
Decision Reference DRN3539826
9 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that his pension pot with The Prudential Assurance Company Limited (Prudential) fell significantly in value over a short period of time. backgroundIn January 2018 Prudential wrote to Mr P. It explained that it was closing the fund his pension pot was invest... (3 pages)View decision -
Decision Reference DRN5151834
6 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complained the Prudential Assurance Company Limited gave him unsuitable pension advice.backgroundIn 2012 Mr M and his wife saw an adviser from Prudential and discussed their circumstances and needs. Prudential have provided us with their documents from the time. Th... (4 pages)View decision -
Decision Reference DRN4710971
2 Nov 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains, through his representative Mr M1, about the advice given to him and his late wife, Mrs M, to invest in a Discretionary Loan Trust by The Prudential Assurance Company Limited.backgroundMr and Mrs M were advised to each invest £200,000 in two separate inv... (6 pages)View decision