We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN5467343
1 Nov 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs R feel that The Prudential Assurance Company Limited wrongly failed to point out the likely implications of making withdrawals from their investment bonds given Mrs R’s higher-rate tax status – and that this failure led to her facing an unnecessary and unex... (5 pages)View decision -
Decision Reference DRN7494004
30 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains that The Prudential Assurance Company Limited (“Prudential”) “churned” his pension policies by advising him to set up new policies to make further contributions, instead of increasing his contributions to his existing policies. He says he has spoken to... (2 pages)View decision -
Decision Reference DRN5866679
29 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsIn summary Mr B has complained that when he took benefits from his pension plan, the transfer value provided by The Prudential Assurance Company Limited was less than originally quoted by it. He thinks it should have told him the transfer value could reduce in a sho... (3 pages)View decision -
Decision Reference DRN1218963
29 Oct 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Miss B and Mr P complain that The Prudential Assurance Company Limited (‘Prudential’) mis-sold payment protection insurance (‘PPI’) to them alongside a mortgage. backgroundMiss B and Mr P re-mortgaged their home with Prudential in 1999. At the same time they were sold ... (2 pages)View decision -
Decision Reference DRN3266005
26 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F complains about The Prudential Assurance Company Limited. He’s unhappy with the service he received when they looked at the suitability of transferring his company scheme pension.backgroundMr F’s company scheme wrote to him on 15 May 2017 providing a cash equivalent ... (3 pages)View decision -
Decision Reference DRN9602985
24 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that The Prudential Assurance Company Limited delayed the payment of his pension.backgroundA brief summary of the circumstances leading to this complaint, and my initial conclusions, were set out in my provisional decision, a copy of which is attached an... (5 pages)View decision -
Decision Reference DRN9721009
24 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A complains that The Prudential Assurance Company Limited failed to communicate with his financial advisor in a timely manner. As a result of those delays the transfer value of his pension plan was significantly reduced.backgroundMr A held pension benefits with Prud... (3 pages)View decision -
Decision Reference DRN1697399
24 Oct 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr L complains that The Prudential Assurance Company Limited failed to communicate with him in a clear enough manner about a final bonus being added to his pension plan. As a result the value of that plan is significantly less than he was expecting.backgroundMr L has ... (3 pages)View decision -
Decision Reference DRN7584284
24 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B is unhappy because he has an annuity with The Prudential Assurance Company Limited that he doesn’t want and he doesn’t think it is right for him.backgroundIn 2013 Mr B met with a Prudential adviser to discuss his options regarding his pension. The adviser produc... (3 pages)View decision -
Decision Reference DRN7046765
17 Oct 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr E complains The Prudential Assurance Company Limited (Prudential) transferred a significantly lower value in a pension transfer to an existing Self Invested Personal Pension (SIPP) than he had originally been quoted. He wants Prudential to refund the difference.His fi... (5 pages)View decision