We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN8513874
17 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs L complains The Prudential Assurance Company Limited (“Prudential”) provided incorrect and misleading information about her pension. backgroundI set out the background to Mrs L’s complaint in my provisional decisions. I’ll summarise it again here. Mrs L took out an ad... (5 pages)View decision -
Decision Reference DRN0186689
16 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P has complained that The Prudential Assurance Company Limited won’t tell him where his annuity fund is invested.backgroundMr P has an annuity that Prudential took over the administration of in 2015. Mr P asked for more information about the annuity and how the fund... (2 pages)View decision -
Decision Reference DRN0244644
15 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains that The Prudential Assurance Company Limited (“Prudential”) gave him incorrect information about his entitlements to the proceeds of some pension funds. And subsequently he additionally complains that even when his entitlement was confirmed Prudential delaye... (5 pages)View decision -
Decision Reference DRN5192635
9 Oct 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G has complained about how The Prudential Assurance Company Limited (“Prudential”) wants to pay redress for unsuitable advice he was given. backgroundMr G had paid into his employer’s pension scheme up until 1988 when he was advised to leave his existing scheme and ... (3 pages)View decision -
Decision Reference DRN7725900
9 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complains that The Prudential Assurance Company Limited mis-sold him a personal pension. Mr T is unhappy with the way his pension has performed since.backgroundMr T was sold a personal pension plan by a Prudential adviser in 1989. At the time, he was 23 years old.... (3 pages)View decision -
Decision Reference DRN8398643
9 Oct 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr I has complained that The Prudential Assurance Company Limited (Prudential) acted incorrectly by contracting him out of the State Earnings Related Pension Scheme (SERPS) in 1988.backgroundIn 1988 Mr I met with Prudential and it advised him to contract out of SERPS ... (3 pages)View decision -
Decision Reference DRN8811962
1 Oct 2018 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mrs C complains that The Prudential Assurance Company Limited (Prudential) failed to pay out on a claim for critical illness under her decreasing critical illness policy. She’s represented by her husband, Mr C.backgroundIn February 2003, Mrs C took out a life and critic... (2 pages)View decision -
Decision Reference DRN7659607
28 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains that The Prudential Assurance Company Limited gave both him and his wife erroneously high values for his personal pension plan, which resulted in his wife giving notice of retirement to her employer. He also complains that as a result of this and its s... (6 pages)View decision -
Decision Reference DRN6524076
26 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B has complained to The Prudential Assurance Company Limited about the sale of her Teachers’ Additional Voluntary Contribution (TAVC) plan. backgroundMrs B met with a representative from Prudential at her home in August 1999. At the time she was employed and a mem... (3 pages)View decision -
Decision Reference DRN3189922
22 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs H complain about the sale of an investment and life cover plan in 1987 for which the Prudential Assurance Company Limited is responsible. They say they got no proper advice over the sale; the policy didn’t make the returns they were told it would; the bu... (2 pages)View decision