We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN7023184
18 Sep 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr J is unhappy that The Prudential Assurance Company Limited paid the proceeds of a policy he held jointly with another, to the other policyholder in full. He says the surrender was done without his knowledge or permission – he believes that the joint policyholder... (4 pages)View decision -
Decision Reference DRN8124914
17 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B has complained about the advice she received from The Prudential Assurance Company Limited to start a Free Standing Additional Voluntary Contributions (FSAVC) plan.backgroundMrs B met a Prudential adviser in 1998, when she was 25 years old and earning around £14,... (3 pages)View decision -
Decision Reference DRN9754354
13 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P and her daughter, Miss P, have complained about protection plans they were recommended by The Prudential Assurance Company Limited (“Prudential”) in 1992. They say they were led to believe life cover had to be taken out as part of their mortgage application. They ... (3 pages)View decision -
Decision Reference DRN0803297
13 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained to The Prudential Assurance Company Limited about the sale of hisLocal Government Additional Voluntary Contributions (LGAVC) pension plan.backgroundThe background to this complaint was set out in my provisional decision which was issued inJuly 2017.... (5 pages)View decision -
Decision Reference DRN4020251
5 Sep 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr P is unhappy with the delays he says The Prudential Assurance Company Limited caused when he wanted to take his pension benefits. He says it advised him to see a financial adviser but it took a long time for that adviser to provide him with pension quotes. Because ... (11 pages)View decision -
Decision Reference DRN1486167
5 Sep 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M is unhappy about the way The Prudential Assurance Company Limited (Prudential) dealt with contributions he received historically when he was contracted-out of the state earnings related pension scheme (SERPS). backgroundIn summary Mr M complains that Prudential are... (9 pages)View decision -
Decision Reference DRN0120391
29 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M has complained about The Prudential Assurance Company Limited. She is unhappy with advice which she says caused her to effectively ‘opt-out’ of her occupational pension scheme (OPS) in 1990.backgroundIn May 1989 Ms M was advised to set up a personal pension with Prud... (2 pages)View decision -
Decision Reference DRN9998848
24 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L complain The Prudential Assurance Company Limited breached its own rules by waiving the 28 day notice period when they surrendered their investment plan. They also say Prudential took instructions from their adviser without their authority. backgroundMr and M... (3 pages)View decision -
Decision Reference DRN8184432
24 Aug 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsComplaintMr D has complained that Prudential Assurance Company Limited (Prudential) failed to treat him fairly and he’s unhappy about the fall in transfer values of his policy.backgroundThe complaint is about three of Mr D’s pension policies. Mr D’s adviser had asked ... (4 pages)View decision -
Decision Reference DRN6169423
23 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L complains that The Prudential Assurance Company Limited mis-sold him a with-profits investment bond. Mr L’s complaint has been brought by a representative.backgroundAn advisor of Prudential met with Mr L in 1995 and recommended he make a £6,000 lump sum investment ... (3 pages)View decision