We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN0969848
23 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs E and Mr A’s complaint is about two mortgage endowment policies sold to them in 1995 and 2000 by The Prudential Assurance Company Limited. They think that the policies were mis-sold to them because, although they understood there were risks associated with the poli... (3 pages)View decision -
Decision Reference DRN2463946
22 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs S complain, through a representative, about an endowment policy they took out in 1987 with The Prudential Assurance Company Limited.They say they were told the policy would repay their mortgage and that they would get a lump sum as well. backgroundMr and Mrs ... (2 pages)View decision -
Decision Reference DRN8184375
17 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains about the advice from the Prudential Assurance Company Limited received to take out a low cost with profits endowment policy in 1990 as a means of repaying his mortgage. For a number of reasons he says (through a representative) that the policy was mis... (2 pages)View decision -
Decision Reference DRN8875629
10 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs B complain about a mortgage endowment policy sold to them by the Prudential Assurance Company Limited in 1992. They say had they known about any risks presented by the policy they wouldn’t have taken it out but stayed with a repayment type mortgage instead... (4 pages)View decision -
Decision Reference DRN4312259
6 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complains about a drop in value of his retirement annuity pension policy with The Prudential Assurance Company Limited. backgroundMr T said he wanted to maximise his savings due to lack of pension. For that reason he had deferred taking his retirement annuity from ... (3 pages)View decision -
Decision Reference DRN0035647
3 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S is complaining that The Prudential Assurance Company Limited will not allow him to withdraw his pension annuity as a lump sum to pay for some medical treatment he needs.backgroundMr S asked Prudential if he could cash in his annuity and receive a one-off lump s... (1 page)View decision -
Decision Reference DRN0143675
1 Aug 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs L complain that The Prudential Assurance Company Limited mis-sold payment protection insurance (PPI) to them.backgroundIn 1999 Mr and Mrs L were sold monthly premium PPI to protect their repayments on a new mortgage. The PPI would have covered each of Mr a... (2 pages)View decision -
Decision Reference DRN7524081
1 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T has complained about information that The Prudential Assurance Company Limited gave him when he set up his Teacher’s Additional Voluntary Contribution (TAVC) plan. He says that if he’d been given better information, he would’ve purchased added years in the Teacher... (2 pages)View decision -
Decision Reference DRN6543773
1 Aug 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs T has complained about information that The Prudential Assurance Company Limited gave her when she set up her Teacher’s Additional Voluntary Contribution (TAVC) plan. She says that if she’d been given better information, she would’ve purchased added years in the Tea... (3 pages)View decision -
Decision Reference DRN7979270
31 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S’s complaint concerns the way that The Prudential Assurance Company Limited calculate the income available from his Flexible Lifetime Annuity (FLA) at each triennial review. Mr S says that The Prudential literature which he was provided with when he took out the annui... (4 pages)View decision