We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4549992
30 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited (“Prudential”) failed to set up an annuity payment in a timely manner. As a result the start of his annuity was delayed and so he has lost income that would have been due to him.background The background ... (4 pages)View decision -
Decision Reference DRN8193744
30 Jul 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D complains that The Prudential Assurance Company Limited (“Prudential”) failed to send the money he was transferring out of the pension scheme he held with it using a Telegraphic Transfer (“TT”) and instead used BACS, causing a delay. He says this delay resulted in... (3 pages)View decision -
Decision Reference DRN9956241
17 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B complains about The Prudential Assurance Company Limited (“Prudential”). She’s unhappy with the advice she received to transfer the proceeds of a pension she had into a Personal Pension Plan (“PPP”) with Prudential. backgroundIn March 2009 Mrs B completed and sign... (4 pages)View decision -
Decision Reference DRN9211627
17 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complains that The Prudential Assurance Company Limited has provided him with poor service in recent years.backgroundMr J, who is in his mid-50’s, has a pension plan with Prudential. In recent years he has had meetings with advisers and spoken with Prudential em... (2 pages)View decision -
Decision Reference DRN5033895
16 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThis complaint has been brought by Mrs M on behalf of her husband’s estate. She says The Prudential Assurance Company Limited (“Prudential”) should have given Mr M an enhanced annuity due to his health when he applied for one in 2006. Mrs M has also said Prudential ... (3 pages)View decision -
Decision Reference DRN5765357
16 Jul 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr T complains about delays in The Prudential Assurance Company Limited making a monthly payment to him from his Prudential Retirement Account.backgroundMr T contacted Prudential to arrange for a regular income drawdown from his pension to start in October 2017. The f... (2 pages)View decision -
Decision Reference DRN8653934
12 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains that The Prudential Assurance Company Limited unfairly reduced the amount transferred from his pension plan into his retirement account by £14,000.00 and wants this restored.backgroundMr D intended to take his pension in May 2017 on his 70th birthday. He ... (2 pages)View decision -
Decision Reference DRN7576298
10 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complained to The Prudential Assurance Company Limited about the sale of his Teachers additional voluntary contribution (TAVC) plan. He’s used a Claims Management Company (“CMC”) to make his complaint.backgroundIn 1995 Mr B set up an TAVC plan making a lump sum c... (3 pages)View decision -
Decision Reference DRN1451668
6 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs B complain about The Prudential Assurance Company Limited (“Prudential”). They think Mr B’s annuity was mis-sold on the basis that: the consequences of taking out an annuity were never explained Mr B was never given alternative annuity options (such as a... (5 pages)View decision -
Decision Reference DRN8267689
6 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss P has complained to The Prudential Assurance Company Limited about the sale of her Teachers’ Additional Voluntary Contributions (TAVC) pension plan. She says that if she’d been given better information, she would’ve purchased added years in the Teachers’ Pension Sc... (2 pages)View decision