We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN8120627
5 Jul 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M took an annuity from The Prudential Assurance Company Limited and complained he is no longer able to take a lump sum from his pension pot.backgroundMr M took out a pension plan 1996. The pension had a term of 22 years, meaning it would mature in 2018 when Mr ... (2 pages)View decision -
Decision Reference DRN3016054
3 Jul 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W complains about The Prudential Assurance Company Limited. He is unhappy with the method it has used to calculate the redress it has guaranteed to pay for the unsuitable advice it gave Mr W in 1988 to take out a personal pension instead of joining his employer’s p... (4 pages)View decision -
Decision Reference DRN8579608
29 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S has complained to The Prudential Assurance Company Limited about the sale of his Teachers’ Additional Voluntary Contributions (TAVC) pension plan. He says he that, had he been given information, he would’ve purchased added years in the Teachers’ Pension Scheme (T... (3 pages)View decision -
Decision Reference DRN5071129
28 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A has complained about information that The Prudential Assurance Company Limited gave her when she set up her Teacher’s Additional Voluntary Contribution (TAVC) plans. She says that when she enquired about purchasing added years, she was told by the Prudential re... (4 pages)View decision -
Decision Reference DRN0024023
27 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E is being represented by a Claims Management Company (“CMC”). The CMC made a complaint to The Prudential Assurance Company Limited (“Prudential”) about Mr E’s personal pension with another provider being switched to it in 1993. The CMC said: There is no evi... (2 pages)View decision -
Decision Reference DRN5321003
27 Jun 2018 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs P say The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (PPI) policy when they re-mortgaged in September 1999. background In my provisional decision of 24 May 2018 I explained that I thought Mr and M... (2 pages)View decision -
Decision Reference DRN8661198
25 Jun 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe late Mr L’s representative complains about the annuity that he took out with The Prudential Assurance Company Limited (Prudential). It is submitted that he was not provided with sufficient information at the time about annuity options and the Prudential had a dut... (5 pages)View decision -
Decision Reference DRN0989336
25 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains The Prudential Assurance Company Limited (Prudential) failed to send his tax information on time which resulted in a delay in receiving a refund due from HMRC. He wants Prudential to compensate him for the delay.backgroundMr C holds a pension policy wit... (2 pages)View decision -
Decision Reference DRN2566489
21 Jun 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains that The Prudential Assurance Company Limited (Prudential) are responsible for an error that’s occurred when money was withdrawn from his pension fund. He is represented by his IFA, Mr H.background In September 2017 Mr S called Prudential to find out ... (5 pages)View decision -
Decision Reference DRN3081531
18 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H complains, with the help of her son, Mr H, that The Prudential Assurance Company Limited hasn’t traced her whole of life policy.backgroundMrs H said she and her husband each took out a whole of life policy around 1960. The premiums were collected at the door... (2 pages)View decision