We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-5425366
25 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5425366 The complaint Mr W has complained about the actions of The Prudential Assurance Company Limited (“Prudential”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2016. Mr W’s QROPS was used to invest in various assets, in... (14 pages)View decision -
Decision Reference DRN-5130949
15 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5130949 The complaint Mr M complains about The Prudential Assurance Company Limited (Prudential). He’s unhappy with the service he received when taking benefits from his Self-Invested Personal Pension (SIPP). What happened On 18 April 2024, Mr M submitted a request to Prudential to... (5 pages)View decision -
Decision Reference DRN-5337274
14 Mar 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5337274 The complaint Mrs A and Miss A complain about the sale of a with-profits savings plan by The Prudential Assurance Company Limited in 1996. What happened In 1996 Mrs A received advice from a Prudential adviser about her objective to save for the future for her three children.... (4 pages)View decision -
Decision Reference DRN-5382461
14 Mar 2025 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5382461 The complaint Mr and Mrs L as Trustees of the L Trust (trustees) complained that The Prudential Assurance Company Limited didn’t settle a claim correctly on a life and critical illness policy. The trustees also complained about being asked to refund part of the claim payment... (3 pages)View decision -
Decision Reference DRN-5366109
13 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5366109 The complaint Mr H has complained, through his representatives, that The Prudential Assurance Company Limited (‘Prudential’) undertook insufficient due diligence when transferring his personal pensions to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in 2016. Mr... (10 pages)View decision -
Decision Reference DRN-4939819
7 Mar 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4939819 The complaint Mrs F and Mrs E, as Trustees, complain on behalf of the trust of Mrs M about the level of service they received from The Prudential Assurance Company, referred to as “the Pru”. In summary, they say they’re unhappy about the Pru’s redress, and feel that they’re owe... (5 pages)View decision -
Decision Reference DRN-5378839
7 Mar 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5378839 The complaint Mr L has complained about the investment advice he received from The Prudential Assurance Company Limited (‘Prudential’). Mr L says he was mis-sold products that didn’t meet his needs. The advice incurred costs of 3% and the investments performed poorly. What ... (10 pages)View decision -
Decision Reference DRN-5376135
6 Mar 2025 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5376135 The complaint Mr and Mrs C are unhappy with the way The Prudential Assurance Company Limited handled a claim made on their life and critical illness insurance policy (for the critical illness benefit). That includes changing the terms of the policy after it started and decli... (6 pages)View decision -
Decision Reference DRN-5374545
5 Mar 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5374545 The complaint Mr B complains that The Prudential Assurance Company Limited (“Prudential”) has failed to fairly compensate him for an error it made when it transferred some pension benefits he held to another provider in 2005. What happened I issued a provisional decision on ... (4 pages)View decision -
Decision Reference DRN-5287612
28 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5287612 The complaint Mr P complains that The Prudential Assurance Company Limited (“Prudential”) has failed to pay pension benefits he was entitled to receive, in a timely manner. What happened Mr P held two pension plans with Prudential. Although I briefly mention here what happen... (4 pages)View decision