We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN2266652
18 Jun 2018 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs S say The Prudential Assurance Company Limited mis-sold them a mortgage payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a mortgage in 1999. Mr and Mrs S were sold the PPI during a meeti... (2 pages)View decision -
Decision Reference DRN2702616
15 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E complains The Prudential Assurance Company Limited gave him information about someone else’s pension which caused confusion and meant he didn’t take his pension when he otherwise would have. He also says Prudential then went back on a promise to backdate the calculat... (6 pages)View decision -
Decision Reference DRN1517001
14 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains that The Prudential Assurance Company Limited delayed setting up his annuity due to its errors and poor administration. backgroundMr W was approaching his retirement age in July 2017 and already had a pension plan with Prudential. On 12 May 2017 Prudential... (3 pages)View decision -
Decision Reference DRN1370954
8 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A complains that The Prudential Assurance Company Limited surrendered two life assurance policies when it shouldn’t have done.backgroundIn its final response Prudential explained that both policies had been taken out in 1965, one by Mrs A’s husband with Mrs A as th... (2 pages)View decision -
Decision Reference DRN0503835
6 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that he was told he could take a lump sum from his pension by The Prudential Assurance Company Limited and it transpires this isn’t possible.backgroundIn 1989 Mr P transferred his pension from his employer’s scheme to a private pension with Prudential. H... (2 pages)View decision -
Decision Reference DRN9554799
5 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P is unhappy that a policy she took with The Prudential Assurance Company Limited now won’t cover the cost of a funeral, and she feels she was badly advised. backgroundIn 1966 Mrs P took out a whole of life policy with Prudential. She wanted the policy to pay f... (2 pages)View decision -
Decision Reference DRN0850634
5 Jun 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P is unhappy that a policy he took out with The Prudential Assurance Company Limited now won’t cover the cost of a funeral, and he feels he was badly advised.backgroundIn 1966 Mr P took out a whole of life policy with Prudential. Mr P wanted the policy to pay fo... (2 pages)View decision -
Decision Reference DRN0425348
22 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs G’s complaint relates to the sale of a life cover policy in 1999. The Prudential Assurance Company Limited is responsible for the sale.backgroundIn 1999 Mr and Mrs G arranged a mortgage and a life cover policy. The policy was a level term assurance, ... (3 pages)View decision -
Decision Reference DRN5668018
22 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs C complains that errors made by The Prudential Assurance Company Limited (Prudential) meant that she missed out on a higher annuity rate and has a shortfall of income going forward.backgroundI issued a provisional decision on 20 April 2018. In it I set out the backgro... (4 pages)View decision -
Decision Reference DRN9429374
21 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F complains that The Prudential Assurance Company Limited (“Prudential”) hasn’t allowed him to convert his annuity payments into a one-off lump sum.backgroundMr F has an annuity with Prudential which is paying him a small income every month. He would rather cash in his ... (1 page)View decision