We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN3951362
14 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C is unhappy with the time The Prudential Assurance Company Limited (Prudential) took to pay out his pension. Prudential has offered compensation but Mr C doesn’t think it’s enough. Mr C is claiming loss of interest on the funds sent late and any additional tax liab... (5 pages)View decision -
Decision Reference DRN1546452
11 May 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M complains that The Prudential Assurance Company Limited (“Prudential”) failed to provide him with the ongoing advice service that he was paying for.backgroundIn 2016 Mr M and his wife met with Prudential to discuss releasing some funds from his Prudential pension ... (3 pages)View decision -
Decision Reference DRN7454066
10 May 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr K complained that The Prudential Assurance Company Limited (Prudential) caused unnecessary delays when he transferred his pension to another provider. The delay resulted in the transfer value of Mr K’s pension being less than what he had previously been told.backg... (4 pages)View decision -
Decision Reference DRN4472938
9 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M complain about a with-profits bond The Prudential Assurance Company Limited advised them to take out in 1997. Their representative says that this presented too much risk for them and the large withdrawals they took support this. It therefore says that, al... (5 pages)View decision -
Decision Reference DRN2067286
8 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains that The Prudential Assurance Company Limited (“Prudential”) failed to correctly calculate his fund value when he retired. He also complains that the customer service provided to him, his wife, and his financial advisor was not to a sufficient standard.ba... (3 pages)View decision -
Decision Reference DRN3327909
8 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr B complain about a number of mortgage endowment policies for which the Prudential Assurance Company Limited is now responsible. In summary they say that the policies were mis-sold. That is because, Mrs and Mr B say, they wanted to take no risk with their... (2 pages)View decision -
Decision Reference DRN0408749
8 May 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr R complains that he was given incorrect information about the surrender value of a policy he held with The Prudential Assurance Company Limited.backgroundMr R started the plan as a regular savings life assurance plan in the 1980s and it had been later converted to a ... (2 pages)View decision -
Decision Reference DRN8895319
8 May 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that The Prudential Assurance Company Limited (‘Prudential’) mis-sold payment protection insurance (‘PPI’) to them when they took out a mortgage in 1997. backgroundOur adjudicator didn’t think this complaint should be upheld. Mr and Mrs B disagreed... (2 pages)View decision -
Decision Reference DRN8638606
8 May 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that he was given incorrect information regarding the value of his pension by The Prudential Assurance Company Limited.backgroundMr C wished to access his pension fund, but because of the sum involved he was required to take advice. He was in the pro... (2 pages)View decision -
Decision Reference DRN7649775
1 May 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains The Prudential Assurance Company Limited (Prudential) delayed the transfer of his deferred annuity contract, which resulted in a significant financial loss. backgroundMr S requested two pension transfers on 15 March 2017, following advice from his IFA. The fi... (3 pages)View decision