We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4332482
30 Apr 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B has complained that The Prudential Assurance Company Limited (“Prudential”) has caused him delays in taking three of his pensions. He says he should have been able to take his pensions earlier and that they have fallen in value whilst he’s been waiting.background... (8 pages)View decision -
Decision Reference DRN7549502
27 Apr 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P is represented by a claims management company (CMC). It says Mr P was given unsuitable advice by The Prudential Assurance Company Limited in 2000. It says Mr P should have been advised to invest in a tax efficient product instead of an investment bond. backgroun... (3 pages)View decision -
Decision Reference DRN5846855
26 Apr 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr R complains about the delay in setting up his pension caused by errors made by The Prudential Assurance Company Limited. He says this has caused him a financial loss.backgroundI set out the background to this complaint, and my provisional conclusions, in the pr... (6 pages)View decision -
Decision Reference DRN4105618
20 Apr 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs D’s complaint concerns a Flexible Investment Plan they held with The Prudential Assurance Company Limited. They consider that when regulatory changes led to Prudential no longer making annual commission payments to the business that sold the plan it shoul... (3 pages)View decision -
Decision Reference DRN9000959
18 Apr 2018 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs M complain that The Prudential Assurance Company Limited (‘Prudential’) mis- sold payment protection insurance (‘PPI’) to them when they took a mortgage in 2000. backgroundOur adjudicator thought this complaint should be upheld. Prudential didn’t agree with tha... (2 pages)View decision -
Decision Reference DRN3865336
17 Apr 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited didn’t accept an additional payment of £10,000 to his pension. Mr C wants Prudential to accept the contribution, back- dating the appropriate fund with the payment, pay a tax-bill and pay compensation. backgrou... (3 pages)View decision -
Decision Reference DRN1818146
11 Apr 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about the way his annuity was arranged by The Prudential Assurance Company Limited and with the information made available to him at the time.backgroundMr B said due to serious ill health in 2000 he felt forced to make his policy paid up even though... (2 pages)View decision -
Decision Reference DRN6013944
4 Apr 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complains that delays in transferring his pension by The Prudential Assurance Company Limited caused him a financial loss.backgroundMr J who resides overseas wished to transfer his sterling pension funds into a euro pension. He held pensions with serval providers ... (2 pages)View decision -
Decision Reference DRN4159615
31 Mar 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs H complain that The Prudential Assurance Company Limited mis-sold payment protection insurance (‘PPI’) to them when they applied for a mortgage in 1989. backgroundOur adjudicator didn’t think this complaint should be upheld. Mr and Mrs H disagreed with that ... (3 pages)View decision -
Decision Reference DRN1972549
29 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained that The Prudential Assurance Company Limited required him to take financial advice before he could release only the tax-free cash from his pension plans, and its adviser asked him intrusive questions. He’s also unhappy that this isn’t an option avai... (5 pages)View decision