We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5109545
29 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E has complained about The Prudential Assurance Company Limited (“Prudential”). He’s unhappy with Prudential’s responses to queries he’s raised about his Personal Retirement Plan.backgroundI issued a provisional decision on 1 March 2018. I’ve recapped the background be... (9 pages)View decision -
Decision Reference DRN8488217
28 Mar 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs V complain that The Prudential Assurance Company Limited (‘Prudential) mis- sold payment protection insurance (‘PPI’) to them when they re-mortgaged their home in 1999. backgroundOur adjudicator didn’t think this complaint should be upheld. Mr and Mrs V di... (2 pages)View decision -
Decision Reference DRN9111048
28 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs B complains about a mortgage endowment policy sold to her (and another) in 1992 for which the Prudential Assurance Company Limited is now the product provider. I think it fair to summarise her complaint as being she says the policy was mis-sold. She says her at... (2 pages)View decision -
Decision Reference DRN7727219
23 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained, through a representative, about The Prudential Assurance Company Limited (Prudential). He believes it gave him unsuitable advice to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan without advising him on the benefits he coul... (3 pages)View decision -
Decision Reference DRN6799295
23 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs W complains The Prudential Assurance Company Limited (“Prudential”) made a series of administrative errors, which led to problems and delays in transferring her pension to another provider, and as a result, she suffered a financial loss.BackgroundMrs W authorised a t... (2 pages)View decision -
Decision Reference DRN5285300
22 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs D’s complaint is about a mortgage endowment policy sold to them in 1995 by The Prudential Assurance Company Limited. They have said that they were told the policy would clear their mortgage and provide a large additional lump sum on top. They don’t believ... (3 pages)View decision -
Decision Reference DRN7094467
21 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs F complain about a mortgage endowment policy sold to them in 1994 for which the Prudential Assurance Company Limited is responsible. They say the policy was mis-sold, it wasn’t suitable and was sold to maximise commission. They also query the sales process... (2 pages)View decision -
Decision Reference DRN0115300
21 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E’s complaint is that he thinks that he has been disadvantaged by being told to contract-out of the State Earnings-Related Pension Scheme (SERPS). The advice was given to him in 1988 by The Prudential Assurance Company Limited. He doesn’t feel that the risks, cos... (2 pages)View decision -
Decision Reference DRN4351553
19 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P is unhappy with the service he received from The Prudential Assurance Company Limited when it contacted him in 2017.backgroundMr P had a Prudential mortgage endowment policy which he surrendered in 2006 as he was unhappy with the performance. Since then Mr P has mo... (2 pages)View decision -
Decision Reference DRN6892944
19 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S is unhappy The Prudential Assurance Company Limited (Prudential) will not change the date of his annuity payment. backgroundMr S asked Prudential to change the date of his annual annuity payment to a more convenient date. This would have involved bringing the payme... (1 page)View decision