We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2819231
17 Mar 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs G complain about the sale, in 1995, of an endowment policy taken out for the purposes of repaying an interest only mortgage. They complain The Prudential Assurance Company Limited led them to believe the policy would repay their mortgage and provide an addi... (3 pages)View decision -
Decision Reference DRN6118534
17 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains that he was mis-sold a personal pension by The Prudential Assurance Company Limited (“Prudential”). He also complains that he can’t now cash in his annuity.backgroundIn 1988 Prudential advised Mr M to take out a personal pension policy.Mr M is adamant ... (3 pages)View decision -
Decision Reference DRN4641622
15 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M says they were mis-sold a mortgage endowment policy by The Prudential Assurance Company Limited. They say they were never told about the possibility of a shortfall and alternative repayment methods weren’t discussed. The complaint’s been brought by a claim... (2 pages)View decision -
Decision Reference DRN6780290
13 Mar 2018 The Prudential Assurance Company Limited Not upheldBanking and creditMrs L complains that The Prudential Assurance Company Limited is holding her responsible for mortgage borrowing she never agreed to.backgroundMrs L and her now late husband took an equity release mortgage from The Prudential in 2007. There was a total of £56,000 availa... (2 pages)View decision -
Decision Reference DRN9146901
12 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe late Mrs B’s husband has complained about The Prudential Assurance Company Limited (Prudential). Mr B says his wife didn’t receive enough information when transferring her pensions and that she would have wanted Mr B to continue receiving payments after her death.... (2 pages)View decision -
Decision Reference DRN7700615
11 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains about delays and errors caused by The Prudential Assurance Company Limited when he was trying to draw benefits from his pension. Mr D was attempting to draw benefits in January 2017 but it took until March for this to happen. Mr D spent time trying t... (4 pages)View decision -
Decision Reference DRN8556302
10 Mar 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs W say The Prudential Assurance Company Limited mis-sold them payment protection insurance (PPI).backgroundMr and Mrs W took out a mortgage and bought a PPI policy in 1999 following a meeting with Prudential. The policy covered Mr W only. From what Prudentia... (2 pages)View decision -
Decision Reference DRN8717682
9 Mar 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr L complains about the fall in the transfer value of his pension policy. He doesn’t think the way The Prudential Assurance Company Limited has dealt with the policy is fair. backgroundIn 2017, Mr L wished to take the benefits from his Prudential pension policy, and ... (2 pages)View decision -
Decision Reference DRN4566685
7 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about the service he has received from The Prudential Assurance Company Limited (“The Pru”) in respect of a personal pension plan he held with it up to late 2010. backgroundIn 2010 Mr W exercised what is known as the ‘open market option’ and transferred a... (4 pages)View decision -
Decision Reference DRN2281390
6 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains about the service given by The Prudential Assurance Company Limited. He’s unhappy that Prudential issued an unsigned investment statement, and that his trouble and upset payment was only addressed to him, and not him and his wife. backgroundOne of our... (3 pages)View decision