We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN8146599
6 Mar 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complains that as he cashed in part of his pension with The Prudential Assurance Company Limited in 1996, he should be paid the remaining part. backgroundMr T says that he only cashed in part of his Prudential pension in 1996. He says he got £958.92 from a fu... (2 pages)View decision -
Decision Reference DRN8918974
24 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr F complaint about the sale of an 11 year mortgage endowment policy in 1992. The Prudential Assurance Company Limited is responsible for the sale. Mrs and Mr F saythey were promised that the policy would mature for its target value (£5000) at least but ... (2 pages)View decision -
Decision Reference DRN1232973
24 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W has complained that The Prudential Assurance Company Limited (“Prudential”) has reduced the level of bonus payable to his pension when he reaches retirement over a number of years without telling him. backgroundMr W took out a Prudential Personal Retirement Plan ... (3 pages)View decision -
Decision Reference DRN5301564
20 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L is unhappy with the transfer value applied to a pension plan he held with The Prudential Assurance Company Limited (Prudential).backgroundMr L had a Prudential Personal Retirement Plan (the plan) and was approaching retirement age. He sought advice from an independen... (2 pages)View decision -
Decision Reference DRN3158993
17 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complains that, in 1993, he may have been given unsuitable advice to transfer a pension pot to The Prudential Assurance Company Limited (Prudential). background In 1993, Mr J’s relative, an adviser with Prudential, arranged for him to transfer a pension pot from a... (2 pages)View decision -
Decision Reference DRN3252189
16 Feb 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs F has complained about The Prudential Assurance Company Limited. It failed to set up her pension plan to contract out of SERPS as she wished.backgroundPrudential wrote to Ms F in 2014 telling her that it had made an error and she had not been contracted out ... (2 pages)View decision -
Decision Reference DRN6671264
13 Feb 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs M’s complaint is about the information she received from The Prudential Assurance Company Limited before she surrendered her endowment policy. The figures she was given over the telephone were very different to the surrender value she actually received. She’s told us... (2 pages)View decision -
Decision Reference DRN0283719
12 Feb 2018 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr G complains that The Prudential Assurance Company Limited (‘Prudential’) mis-sold payment protection insurance (‘PPI’) to him when he took out a mortgage in 1999. backgroundI issued a provisional decision in which I said I was minded to uphold Mr G’s complaint and ... (4 pages)View decision -
Decision Reference DRN5681378
8 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr V complains that The Prudential Assurance Company Limited didn’t provide him with a high enough enhancement to his pension.backgroundMr V took out an income choice annuity in 2012 with Prudential. He completed a medical questionnaire at the time and Prudential off... (2 pages)View decision -
Decision Reference DRN4845210
7 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about The Prudential Assurance Company Limited (“Prudential”). He’s unhappy Prudential won’t allow him to remove his ex-wife as a beneficiary under his annuity policy. He’s also unhappy he can’t cash in his annuity for a lump sum.backgroundMr B’s annuity poli... (3 pages)View decision