We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2137109
6 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss G is being represented by a claims management company. She’s complaining about The Prudential Assurance Company Limited (Prudential) because she says her endowment was mis-sold. Miss G’s representative set out the following issues: Miss G was told the endowment woul... (3 pages)View decision -
Decision Reference DRN4255116
3 Feb 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains, through a representative, about a mortgage endowment policy sold to him by the Prudential Assurance Company Limited in 1991 with a target value of £40,000. He says he was not told about any risk presented by the policy. He was told the policy would... (2 pages)View decision -
Decision Reference DRN9346523
31 Jan 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs J complains that The Prudential Assurance Company Limited didn’t follow her instructions when she asked for only the non-protected rights portion of her pension to be encashed. Instead, it paid out all of her pension and this caused significant trouble and upset, an... (2 pages)View decision -
Decision Reference DRN7317226
30 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr B are unhappy that The Prudential Assurance Company Limited is unable to tell them what happened to their matured investment proceeds from 1999. backgroundPrudential rejected the complaint. In summary it said: In light of the limited information it was un... (3 pages)View decision -
Decision Reference DRN5574619
25 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complains about the level of service he received from The Prudential Assurance Company Limited (“Prudential”). In particular he says: he was repeatedly given incorrect information and told he could only take an annuity, when its brochure said otherwise. He says he... (3 pages)View decision -
Decision Reference DRN1226580
24 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L complain about a mortgage endowment policy sold in 1995 for which the Prudential Assurance Company Limited is responsible. They made a number of complaints. However I think it fair to summarise the main part of the complaint as follows. Mr L says he wa... (2 pages)View decision -
Decision Reference DRN6441177
23 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complains that The Prudential Assurance Company Limited mis-sold him a Money Purchase Additional Voluntary Contributions (MPAVC) plan, when he thought he’d purchased added years in his employer’s occupational pension scheme. . backgroundMr J met a representative fro... (2 pages)View decision -
Decision Reference DRN1627454
18 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about the performance of his with profits annuity (WPA) with the Prudential Assurance Company Limited. He thinks its performance, compared with the FTSE 250 for example, has been poor, which has led to him receiving a lower income than he expected.backg... (3 pages)View decision -
Decision Reference DRN9940516
18 Jan 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs R complains about the way in which The Prudential Assurance Company Limited handled her claim for money it owed her.backgroundMrs R took her benefits from her pension in 2005. She was sent a letter dated 7 March 2017 explaining that the calculation that’d been done ... (3 pages)View decision -
Decision Reference DRN6271632
16 Jan 2018 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs W has complained about the advice she was given by The Prudential Assurance Company Limited in relation to her pension transfer. She has said that during the months she was in contact with Prudential she wasn’t given any indication that there could be a problem w... (3 pages)View decision