We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN6757974
15 Jan 2018 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr D and Miss J complain that The Prudential Assurance Company Limited (‘Prudential’) mis-sold mortgage payment protection insurance (‘PPI’) to them in 1999. backgroundThe PPI policy was set up for Mr D only during a meeting with a representative of Prudential. Our adj... (2 pages)View decision -
Decision Reference DRN6948724
15 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs R complains about the advice she received from The Prudential Assurance Company Limited to invest into a Prudential Savings Account (PSA). Mrs R says that the risk of the investment was too high, she was entirely reliant on the Prudential adviser and she found the lit... (3 pages)View decision -
Decision Reference DRN2810821
12 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H is unhappy that The Prudential Assurance Company Limited can’t provide him with a breakdown of the charges he he’s paid on his with profits bond since its inception.backgroundMr H wrote to Prudential to ask for a breakdown of all the charges he has paid on ... (3 pages)View decision -
Decision Reference DRN0972980
12 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr N complains about the reduction in his annuity payments by The Prudential Assurance Company Limited since it took over his annuities from Equitable Life. He highlights the reduction over the previous year. He says that The Prudential has treated him less favourably ... (2 pages)View decision -
Decision Reference DRN4098552
11 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss B and Mr K complain about The Prudential Assurance Company Limited (“Prudential”). They’re unhappy with how Prudential settled their late father’s Income Drawdown plans and the service provided during this process.backgroundMiss B’s father provided Prudential with inst... (3 pages)View decision -
Decision Reference DRN9421769
10 Jan 2018 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained that his pension fund held with The Prudential Assurance Company Limited (“Prudential”) has dropped shortly before he wanted to take his benefits.backgroundI issued a provisional decision in December 2017. A copy of that decision is attached and forms p... (5 pages)View decision -
Decision Reference DRN0578356
28 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A is unhappy that The Prudential Assurance Company Limited (Prudential) transferred two of his pensions to a Cash Fund when neither his independent financial advisor (IFA) nor Mr A asked them to. He’d like Prudential to make up any potential losses incurred while... (3 pages)View decision -
Decision Reference DRN2384741
28 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P is unhappy because he says that The Prudential Assurance Company Limited did not tell him when he took his pension benefits that the life assurance policy attached to his pension would cease. He only found this out later when he received a letter saying that th... (2 pages)View decision -
Decision Reference DRN9719116
27 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M complain about a mistake made by the Prudential Assurance Company Limited in a projection letter sent in 2016. They say the letter, which said the policy was on track, was wrong. The business accepts that and has offered redress. However Mr and Mrs M say ... (2 pages)View decision -
Decision Reference DRN8735249
18 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs A says that she was badly advised by The Prudential Assurance Company Limited. It recommended that she set up Free Standing Additional Voluntary Contributions (FSAVC) in 1993. She says that she should have been advised to make higher contributions to her occupationa... (3 pages)View decision