We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4465984
12 Dec 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H complains that The Prudential Assurance Company Limited failed to collect premiums on his pension since March 2014. He says he told The Prudential in 2014 that he wanted to keep the plan in force (not take benefits) and continue to pay premiums. He also compla... (5 pages)View decision -
Decision Reference DRN4894442
12 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W’s complaint is about a mortgage endowment policy taken out with The Prudential Assurance Company Limited.He says he was a first-time buyer and didn’t understand the risks involved.backgroundMr W took out the policy in 1987 and surrendered it in 2005. He compl... (2 pages)View decision -
Decision Reference DRN9201391
11 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe executors of the late Mr C’s estate (“the executors”) complain that The Prudential Assurance Company Limited paid out the value of his pension fund to his wife (“Mrs C”).backgroundThe late Mr C held a personal pension with Prudential. When he passed away, Pruden... (2 pages)View decision -
Decision Reference DRN6314747
5 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L complain about a with-profits bond recommended to them by The Prudential Assurance Company Limited in 1999. They are represented by a claims management company (CMC). It says the investment was not consistent with their attitude to risk and any investment... (3 pages)View decision -
Decision Reference DRN2567190
4 Dec 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs S complain that The Prudential Assurance Company Limited didn’t take into account Mr S’ medical condition when they took out an annuity in 2005. They say they’ve lost out on an enhanced annuity rate as a result. backgroundMr S said he was experiencing high ... (3 pages)View decision -
Decision Reference DRN3943180
30 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (Prudential) told him that his wife would receive his full pension if he died before her. Mr C says he recently found out that his wife will only receive 25% of his pension.Mr C is represented in this matt... (3 pages)View decision -
Decision Reference DRN9292688
29 Nov 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M’s complaint is against The Prudential Assurance Company Limited. He says because of its errors his annuity was delayed. He says Prudential also lost his and his wife’s original birth and marriage certificates which caused considerable distress and upset.backgroun... (2 pages)View decision -
Decision Reference DRN1955722
28 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complains about The Prudential Assurance Company Limited (“Prudential”). He’s unhappy with the value of his Personal Retirement Plan when it was transferred to a Retirement Account. backgroundMr J first met with a Prudential adviser on 26 January 2017. They discu... (6 pages)View decision -
Decision Reference DRN4437766
27 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss B complains about The Prudential Assurance Company Limited (“Prudential”)’s handling of her request to take a tax free sum from her pension.backgroundMiss B had a with profits fund with Prudential and wished to access a tax free, lump sum before her stated re... (3 pages)View decision -
Decision Reference DRN6972184
17 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs D complains that The Prudential Assurance Company Limited (“Prudential”) failed to adequately consider and inform her about alternative pension income options when it recommended she take out a with-profits annuity (“WPA”).background to this complaintMrs D was a membe... (4 pages)View decision