We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN0045851
17 Nov 2017 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mrs and Mr N complain that The Prudential Assurance Company Limited (“Prudential”) mis- sold them a mortgage payment protection insurance (“MPPI”) policy.backgroundIn 1999 Mrs and Mr N took out a MPPI policy having received advice from a representative of Prudential. M... (2 pages)View decision -
Decision Reference DRN6279881
13 Nov 2017 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr H and Mrs S say The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy. It was called Mortgage Payment Safeguard Insurance.backgroundMr H and Mrs S took out an MPPI policy with a mortgage in 20... (2 pages)View decision -
Decision Reference DRN6159194
8 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about The Prudential Assurance Company Limited (“Prudential”). He’s unhappy Prudential has repeatedly provided incorrect information about his personal pension plans (“PPPs”).backgroundPrudential sent Mr B benefit quotations and information about his plans s... (3 pages)View decision -
Decision Reference DRN6877626
8 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C had complained that she was badly advised by The Prudential Assurance Company Limited (“Prudential”) to transfer out of her occupational pension scheme (“OPS”) in 1993. Prudential later reviewed the transfer under the industry wide pension review and offered Mrs ... (3 pages)View decision -
Decision Reference DRN0713027
2 Nov 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M has made a number of complaints about the money purchase AVC sold by The Prudential Assurance Company Limited. These are: the option to buy added years pension benefits in employer’s pension scheme was not drawn to his attention; a leaflet issued by Prudential... (3 pages)View decision -
Decision Reference DRN8371853
31 Oct 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained about the potential tax treatment of his pension fund, which includes a significant amount paid to him by The Prudential Assurance Company Limited (Prudential) as compensation for a mis-sold personal pension.backgroundIn 1990, following advice, M... (2 pages)View decision -
Decision Reference DRN1812474
24 Oct 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E believes his life cover with Prudential Assurance Company Limited ran until his 75th birthday but instead it had a 25 year term. To resolve the complaint he wishes the policy to continue until he is 75. His wife Mrs A is also involved in the complaint as she... (4 pages)View decision -
Decision Reference DRN5089240
13 Oct 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains about the transfer values he was given by The Prudential Assurance Company Limited for his pension.backgroundMr D had a personal retirement plan with Prudential. He was interested in a lump sum payment, rather than an annuity. In March 2017 he contacted ... (2 pages)View decision -
Decision Reference DRN3143733
10 Oct 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr R complains The Prudential Assurance Company Limited failed to offer him appropriate compensation after sending his £40,000 endowment maturity cheque to his old address where it was opened by a stranger, breaching his data protection rights.backgroundIn Mr R’s compl... (2 pages)View decision -
Decision Reference DRN7514880
9 Oct 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H and Ms O complain that they were mis-sold a reducing term assurance policy by The Prudential Assurance Company Limited.backgroundIn 2000 Mr H and Ms O took out a mortgage and at the same time took out the policy. They continued to pay the premiums until 201... (2 pages)View decision