We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4924450
26 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4924450 The complaint Mr S has complained, with the help of a professional representative, about a transfer of his personal pension held with The Prudential Assurance Company Limited (‘Prudential’) to a small self- administered scheme (SSAS) in March 2016. Mr S’ SSAS was subsequentl... (10 pages)View decision -
Decision Reference DRN-4979509
25 Feb 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4979509 The complaint Mrs F complains that The Prudential Assurance Company Limited (‘Prudential’) gave an incorrect value for her home purchaser endowment policy when it matured. What happened Mrs F had a home purchaser endowment policy with Prudential. She took the policy out in 1... (8 pages)View decision -
Decision Reference DRN-5246562
24 Feb 2025 The Prudential Assurance Company Limited UpheldInsuranceDRN-5246562 The complaint Mr C complains about the length of time it took The Prudential Assurance Company Limited (‘Prudential’) to deal with his serious illness and income protection claims. What happened Mr C holds an Essentials policy with Prudential. The policy provides a lump sum... (4 pages)View decision -
Decision Reference DRN-5175945
24 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5175945 The complaint Mrs T complains that The Prudential Assurance Company Limited (“Prudential”) has failed to treat her fairly by changing the maturity date of a pension plan she holds with the firm. What happened The pension plan that Mrs T holds was first opened in 1986 with an... (3 pages)View decision -
Decision Reference DRN-5334710
21 Feb 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5334710 The complaint Ms N is unhappy that The Prudential Assurance Company Ltd has been unable to provide her with historic pension plan performance details. She is also concerned that she hadn’t received a final bonus when cashing in one of her policies in 2020. What happened The ... (5 pages)View decision -
Decision Reference DRN-5273796
21 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5273796 The complaint Mr P has complained about a transfer of his pensions with the Prudential Assurance Company (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in August 2014. Mr P’s QROPS was subsequently used, in part, to invest in Dolphin Capital... (12 pages)View decision -
Decision Reference DRN-5200064
19 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5200064 The complaint Mrs R has complained about a transfer of her personal pension from The Prudential Assurance Company Limited to a self-invested personal pension (SIPP) in May 2018. Mrs R’s SIPP was subsequently used to invest in two Luxif Amathus funds managed by a firm based i... (8 pages)View decision -
Decision Reference DRN-3398811
18 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3398811 The complaint Mrs D has complained about a transfer of her The Prudential Assurance Company Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in June 2016. Mrs D’s QROPS was subsequently used to invest in a range of investments in... (15 pages)View decision -
Decision Reference DRN-5306898
7 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5306898 The complaint Mrs S, with the help of a professional representative, has complained about a transfer of her deferred annuity pension policy with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in February 2016.... (9 pages)View decision -
Decision Reference DRN-5117122
5 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5117122 The complaint Mr W complains that The Prudential Assurance Company Limited (“Prudential”) has failed to treat him fairly when he applied for a transitional tax-free amount certificate (“TTFAC”). What happened Mr W has been assisted in making his complaint by his financial ad... (3 pages)View decision