We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4539020
4 Oct 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs J has complained on behalf of her late-husband’s estate because The Prudential Assurance Company Limited has refused to keep paying all of Mr J’s pensions.backgroundMr J took out retirement plans with Prudential in 1976, 1983, 1985 and 1991 for terms of 21 years, 13... (3 pages)View decision -
Decision Reference DRN6688037
3 Oct 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G says The Prudential Assurance Company Limited (“Prudential”) caused delays to the payment of his annuity. backgroundThis complaint is about the administration of Mr G’s annuity. Prudential’s given us copies of the correspondence between it, Mr G and his financial a... (3 pages)View decision -
Decision Reference DRN7347801
28 Sep 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M complains that The Prudential Assurance Company Limited (Prudential) wasn’t clear about what identification she needed to provide when surrendering her investment bond. backgroundMrs M telephoned Prudential on 4 October 2016 and asked it what documents she needed ... (4 pages)View decision -
Decision Reference DRN7918908
25 Sep 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complains The Prudential Assurance Company Limited failed to protect his data relating to his policies and information was disclosed to his ex-wife. He says he was not told his premiums weren’t being paid on his whole of life policy and he’s annoyed that he has ... (3 pages)View decision -
Decision Reference DRN8150054
20 Sep 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H is unhappy the Prudential Assurance Company Limited (Prudential) processed her pension application in the wrong tax year.backgroundIn March 2016 Mrs H (with the assistance of her adviser) sent in an application for a Prudential Pension plan. Mrs H’s application se... (3 pages)View decision -
Decision Reference DRN8861908
20 Sep 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P has complained that The Prudential Assurance Company Limited hasn’t sent her pension statements after 2005. And she hasn’t received an explanation as to why her pension fund value reduced in 2009.backgroundIn response to Mrs P’s complaint Prudential apologised ... (2 pages)View decision -
Decision Reference DRN4111654
12 Sep 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains about The Prudential Assurance Company Limited’s delays in executing his request to have a pension lump sum paid to him in April 2017. He says these delays meant that his plan dropped in value by almost £20,000.backgroundIn January 2017 Mr S wrote to Pru... (3 pages)View decision -
Decision Reference DRN8470571
8 Sep 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J complained that the Prudential Assurance Company Limited (Prudential) hadn’t paid him all the bonuses his plan was entitled to. background Mr J had a deferred annuity contract with Prudential. The plan wasn’t fund based and had guarantees attached to it.Over some... (4 pages)View decision -
Decision Reference DRN4536266
6 Sep 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B is unhappy with the rate of interest The Prudential Assurance Company Limited has applied to the additional payment made to his pension. backgroundMr B started taking the benefits from his pension scheme in April 2014 by way of a monthly annuity. In October 2015, ... (3 pages)View decision -
Decision Reference DRN5097190
30 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains The Prudential Assurance Company Limited didn’t contact him about a pension he had until nine years after his selected retirement date. Mr S is being helped in his complaint by Mrs B. backgroundMr S had two pension plans with Prudential. The first pensio... (3 pages)View decision