We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2945774
25 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained about the performance of a with-profits bond he holds with The Prudential Assurance Company Limited (“Prudential”).backgroundIn September 2016 Prudential sent Mr B a statement showing the state of his investment at that time. Mr B says that in the ... (3 pages)View decision -
Decision Reference DRN5069454
22 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complained because the transfer value of two private pensions he holds with The Prudential Assurance Company Limited dropped significantly in a few weeks.backgroundMr B has two with-profits personal pension plans with Prudential which are designed to pay him a ... (2 pages)View decision -
Decision Reference DRN1586607
18 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L’s complaint is about the transfer values, he was given by The Prudential Assurance Company Limited (Prudential) for his pension. backgroundMr L said he contacted Prudential, around February 2017, to obtain the transfer value of his pension, as he was considering... (3 pages)View decision -
Decision Reference DRN5678744
10 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains that he was sold an unsuitable annuity by The Prudential Assurance Company Limited (‘Prudential’). Mr M also complains that Prudential did not fully inform him of his annuity options.backgroundMr M took out an annuity with Prudential in July 1995 and a... (2 pages)View decision -
Decision Reference DRN0623982
10 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (Prudential) didn’t inform him that he could get an enhanced annuity. backgroundMr C had a personal pension plan with Prudential. In 2001 he used the proceeds (after he’d taken tax free cash) to buy an annuity ... (2 pages)View decision -
Decision Reference DRN3448150
1 Aug 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains about the administration of his income bond by The Prudential Assurance Company Limited.Mr M says he wrote to the business in January 2017 to change his account details for payment but the business failed to act on his instruction. Mr M says this led... (5 pages)View decision -
Decision Reference DRN0344645
1 Aug 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs A complained that The Prudential Assurance Company Limited misled her about the consequences of stopping premium payments to an endowment policy.backgroundMs A took an endowment plan with Prudential in 1978 that was due to mature in 2018. In 2015 the premium payment... (3 pages)View decision -
Decision Reference DRN9927705
31 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs H complain about what they say is the mis-sale of a mortgage endowment policy in 1993 for which the Prudential Assurance Company Limited is responsible. They say they were told the policy was low risk and would mature with a surplus. They are now faced ... (2 pages)View decision -
Decision Reference DRN5662579
26 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B is unhappy about the way The Prudential Assurance Company Limited has handled the pension policies he holds with them.backgroundIn 2016 Prudential contacted Mr B to tell him that he was about to reach the stated retirement age for his pension policies. It asked w... (3 pages)View decision -
Decision Reference DRN0446506
19 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G has complained he was badly advised by The Prudential Assurance Company Limited (“Prudential”) to transfer out of his occupational pension scheme (“OPS”) in 1993. Prudential later reviewed the transfer under the industry wide pension review and offered Mr G compensa... (4 pages)View decision