We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5775812
19 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that he was mis-sold with-profit annuities by The Prudential Assurance Company Limited.backgroundMr C purchased his annuities in October and December 2000. He met with an adviser earlier in the year to explore various options. I note the fact find states... (3 pages)View decision -
Decision Reference DRN4991415
18 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M and Mrs M complain about two policies sold to them in 1992 for which the Prudential Assurance Company Limited is now the product provider. Their complaint is, in summary, that costs and charges (and increases in them) have contributed to the policies failing to... (2 pages)View decision -
Decision Reference DRN4906108
17 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr N complains that his pension with The Prudential Assurance Company Limited was worth less than he was advised it was going to be when he reached age 65 and took a lump sum and transferred the balance into a retirement fund.backgroundMr N has been saving into a ... (2 pages)View decision -
Decision Reference DRN6429793
14 Jul 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs G is unhappy about delays and the handling of her late husband’s pension plan with The Prudential Assurance Company Limited (Prudential).backgroundMr G asked to take his benefits in January 2016. At the same time he made Prudential aware that he’d previously been made... (3 pages)View decision -
Decision Reference DRN0509708
12 Jul 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs G complains that The Prudential Assurance Company Limited hasn’t paid her the proceeds of her life assurance policies.backgroundMrs G had two life endowment policies with Prudential dating back to 1978. She asked Prudential about the proceeds of these policies and ... (2 pages)View decision -
Decision Reference DRN6396977
21 Jun 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C is unhappy that The Prudential Assurance Company Limited (Prudential) won’t allow her to cash in or sell her pension annuity. She also thinks Prudential should have highlighted other potential options when she took it out. backgroundIn 2005 Mrs C took out an annui... (2 pages)View decision -
Decision Reference DRN1956084
15 Jun 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs T has complained about the advice she received from The Prudential Assurance Company Limited to start a Free Standing Additional Voluntary Contributions (FSAVC) plan.backgroundMrs T met an adviser from Prudential in 1991. At the time, Mrs T was employed as a teach... (2 pages)View decision -
Decision Reference DRN4765744
14 Jun 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H is complaining that The Prudential Assurance Company Limited (Prudential) won’t allow him to cash in his annuity.backgroundIn 2016, Mr H contacted Prudential to cash in his annuity under legislation which allowed consumers to cash in annuities worth less than £10,0... (1 page)View decision -
Decision Reference DRN1445567
13 Jun 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B’s complaint is about the actions of The Prudential Assurance Company Limited when he wanted to transfer his pension policy to another provider. Mr B considers that Prudential should honour the higher transfer value that it told him he would receive just before the... (6 pages)View decision -
Decision Reference DRN6922109
8 Jun 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs K complains on behalf of her late mother’s estate. As personal representative she’s unhappy she’s being asked to pay back £11,000 of a sum paid to the estate in error by The Prudential Assurance Company Limited (Prudential). She says the money has been withd... (3 pages)View decision