We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2554567
30 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that he’s never received the payment from The Prudential Assurance Company Limited for a whole of life policy he had.backgroundMr C recently found some paperwork relating to a whole of life policy he held with Prudential. When he asked Prudential about... (2 pages)View decision -
Decision Reference DRN6122825
25 May 2017 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr A has complained that The Prudential Assurance Company Limited mis-sold him a redundancy and disability insurance policy.background Prudential sold Mr A the policy alongside a mortgage in 1991. The policy, which cost £5.25 a month, was designed to help him make his ... (2 pages)View decision -
Decision Reference DRN9234262
25 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L has complained that The Prudential Assurance Company Limited (Prudential) has mis- sold his annuity when he took benefits from his pension in 2012. He’s said Prudential didn’t tell him that he had the option to shop around or to buy an enhanced annuity. He fe... (3 pages)View decision -
Decision Reference DRN1944712
23 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S complains that The Prudential Assurance Company Limited took too long to provide the right information to her adviser, and this delayed the transfer of her pension fund. As a result she lost out on investment growth in the pension she was transferring to.backgr... (2 pages)View decision -
Decision Reference DRN4912433
23 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that The Prudential Assurance Company Limited took too long to provide the right information to his adviser, and this delayed the transfer of his pension funds. As a result he lost out on investment growth in the pension he was transferring to.backgroun... (2 pages)View decision -
Decision Reference DRN5445600
15 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complained that The Prudential Assurance Company Limited’s actions caused him to exceed his personal allowance in the 2015/2016 tax year and he had to pay income tax as a result.backgroundMr M transferred his pension away from the Prudential to another provider in... (3 pages)View decision -
Decision Reference DRN5519427
15 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs S’s complaint is that The Prudential Assurance Company Limited advised her not to join an occupational scheme when she was able to do so. backgroundMs S says that she had the opportunity to join the Barnsley Council occupational scheme around December 1989. She ... (2 pages)View decision -
Decision Reference DRN9953179
9 May 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E complains The Prudential Assurance Company Limited didn’t tell him it had stopped paying commission to third party financial advisers. If he’d been aware of this he wouldn’t have topped up his bond. He believes Prudential should still offer him the 5% commission... (4 pages)View decision -
Decision Reference DRN9003643
5 May 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M complains about his enhanced guaranteed pension annuity with The Prudential Assurance Company Limited. He’s unhappy that Prudential won’t honour the quotation it gave him and which he accepted.backgroundMr M got a number of quotes from Prudential for a pension annui... (2 pages)View decision -
Decision Reference DRN0731109
24 Apr 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H has complained that The Prudential Assurance Company Limited (“Prudential”) moved his pension fund to a cash fund without telling him.background Mr H was made bankrupt in 1994 and at the time he held a pension fund with Prudential. So although the pension remain... (2 pages)View decision