We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN6749955
11 Apr 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs G has complained that The Prudential Assurance Company Limited mis-sold her pension policy. backgroundMrs G tried to take out policies to start in December 1991 and May 1992. Prudential said the direct debits were unsuccessful and so the policies didn’t start. Mrs G... (2 pages)View decision -
Decision Reference DRN7907367
4 Apr 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L complains about the lack of information from The Prudential Assurance Company Limited (‘Prudential’) about his opted out contributions from SERPS. Mr L says he did not get any annual statements. He wants compensation for Prudential’s failure to provide information ... (3 pages)View decision -
Decision Reference DRN0733788
4 Apr 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs L complains about how The Prudential Assurance Company Limited has dealt with her pension.background Mrs L has had a personal pension with Prudential for a number of years. Shortly before she retired in April 2016, she decided to make a £10,000 lump-sum payment int... (2 pages)View decision -
Decision Reference DRN5455575
4 Apr 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A would like the tax, which he has not claimed since he started his pension in 1983, returned to his pension. He believes The Prudential Assurance Company Limited didn’t tell him that he was responsible for claiming the tax benefit.backgroundMr A took out a private ... (2 pages)View decision -
Decision Reference DRN5391381
31 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs I complains that The Prudential Assurance Company Limited (Prudential) didn’t pay her pension lump sum or set up her annuity income as quickly as it should have. backgroundMs I’s pension was due to be taken on 7 November 2016. A few months earlier, Ms I’s financial... (2 pages)View decision -
Decision Reference DRN9018037
22 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M, the son and personal representative of the late Mrs M (“Mrs M”), has complained to The Prudential Assurance Company Limited about the amount of death benefit paid in February 2016 under a policy taken out on her life by her mother in 1914.The policy became... (5 pages)View decision -
Decision Reference DRN5583615
20 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains he’s been given misleading information by The Prudential Assurance Company Limited about his pension fund.backgroundMr P’s pension started in April 1989. Between June and October 2016 Prudential sent Mr P some letters about his pension. These letters led ... (2 pages)View decision -
Decision Reference DRN5722497
20 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M is complaining about The Prudential Assurance Company Limited because he thinks his endowment savings policy was mis-sold. He says he was told he needed to transfer his pension contributions into the policy and was expecting similar returns. He now thinks the poli... (2 pages)View decision -
Decision Reference DRN9620607
16 Mar 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W complained about The Prudential Assurance Company Limited. He said it provided him with incorrect valuations for his fund as he approached his retirement date. It also failed to provide the correct valuations when he asked for them on a number of occasions.backgr... (4 pages)View decision -
Decision Reference DRN1139074
9 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S is complaining about The Prudential Assurance Company Limited because he says his life insurance policy was mis-sold. He says he didn’t need the policy but was told he had to take it to get his mortgage.backgroundMr S took out a mortgage in 1990 and was sold a p... (2 pages)View decision