We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5777855
8 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr O is unhappy he can’t take a lump sum payment from his pension with The Prudential Assurance Company Limited. backgroundIn 1994 Mr O transferred his occupational pension to a bond 32 with Prudential. In 2002 this transfer was reviewed as part of the industry wide ... (2 pages)View decision -
Decision Reference DRN2019467
1 Mar 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L’s complaint is about his with-profits annuities. He says his income has fallen over 40% since 2007. And this is due to The Prudential Assurance Company Limited’s decisions on allocating bonuses. He also says Prudential doesn’t provide a clear explanation of how b... (2 pages)View decision -
Decision Reference DRN2524527
28 Feb 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J is unhappy that The Prudential Assurance Company Limited won’t modify its payment instructions so that his annuity numbers will be displayed on his bank statement. Mr J is represented by Mr W. backgroundMr J receives six annuity payments of similar amounts eac... (2 pages)View decision -
Decision Reference DRN9369450
21 Feb 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H, through his representative, complains that The Prudential Assurance Company Limited mis-sold him an annuity.backgroundMr H arranged an annuity with Prudential in 2006. In 2015 Mr H’s representative contacted Prudential to complain that the annuity might not have bee... (2 pages)View decision -
Decision Reference DRN5000755
20 Feb 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complained about The Prudential Assurance Company Limited. He said it hadn’t allowed him to do what he wanted with his pension and this led to him suffering a large tax liability.backgroundIn December 2016 Mr H rang Prudential wanting to access his pension bene... (2 pages)View decision -
Decision Reference DRN2336387
17 Feb 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P has complained that The Prudential Assurance Company Limited (Prudential) failed to follow his instructions to pay out the full value of his pension benefits in the tax year 2016/17.As a result Mr P states he’s incurred additional tax.backgroundI issued my provisi... (4 pages)View decision -
Decision Reference DRN4003441
17 Feb 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H complains about the sale in 1998 of a mortgage endowment policy provided by the Prudential Assurance Company Limited. He says he did not understand the risks he was taking; the illustration used unrealistic growth rates and he did not understand what the status o... (3 pages)View decision -
Decision Reference DRN2295638
3 Feb 2017 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs D complain about the way the Prudential Assurance Company Limited has dealtwith their request to stop paying premiums towards their mortgage endowment policy. Mrand Mrs D wanted the policy to be kept in force but not to have to continue to pay premiums... (5 pages)View decision -
Decision Reference DRN6207962
2 Feb 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W’s complaint is about the level and type of bonuses that The Prudential Assurance Company Limited (Prudential) is declaring on its with-profits annuity contract. He is unhappy that since taking out the plan the regular bonuses being paid have significantly fallen ... (4 pages)View decision -
Decision Reference DRN0124489
31 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained that The Prudential Assurance Company Limited won’t let him transfer out the part of his section-32 pension plan that wasn’t allocated to ‘GMP units’ to another provider.backgroundMr B transferred the benefits he held in an employer’s pension scheme to... (3 pages)View decision