We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN0940439
31 Jan 2017 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs B and the estate of Mrs B’s late mother, also Mrs B, (who I will refer to as Mrs SB to avoid any confusion) (‘the estate’) bring this complaint about The Prudential Assurance Company Limited (‘Prudential’)’s handling of the late Mrs SB’s critical illness ... (3 pages)View decision -
Decision Reference DRN4744742
30 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains that the pension annuity payment he receives from The Prudential Assurance Company Limited (“Prudential”) varies month on month, when it should be a constant £311.42.backgroundThis complaint was considered by one of our investigators who came to the view i... (1 page)View decision -
Decision Reference DRN5381741
24 Jan 2017 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that The Prudential Assurance Company Limited (“The Prudential”) mis-sold them a payment protection insurance (“PPI”) policy alongside a mortgage in 1999.backgroundIn December 2016 I issued my provisional decision. In it I explained why I didn’t in... (3 pages)View decision -
Decision Reference DRN9340036
23 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S is unhappy with the information given by The Prudential Assurance Company Limited (Prudential) regarding the withdrawal of funds from her pension. Mrs S is also unhappy with the service provided by Prudential throughout the course of her complaint.background Mrs S co... (3 pages)View decision -
Decision Reference DRN9627140
18 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M’s representative, a solicitor, complains on their behalf about a reviewable whole of life policy administered by The Prudential Assurance Company Limited. The solicitor says The Prudential wasn’t exercising reasonable commercial judgement in setting the ... (3 pages)View decision -
Decision Reference DRN1041915
18 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P says that The Prudential Assurance Company Limited didn’t give him enough information in time so that he could take his pension as a lump sum in the 2015/16 tax year. backgroundI issued a provisional decision on this complaint on 14 December 2016. A copy of that ... (7 pages)View decision -
Decision Reference DRN3192959
16 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F complains that The Prudential Assurance Company Limited (Prudential) stopped his monthly annuity payments. backgroundPrudential sent Mr F a letter in April 2015 which was returned as ‘addressee gone away’. As they’d lost contact with Mr F, Prudential stopped making ... (2 pages)View decision -
Decision Reference DRN4507978
13 Jan 2017 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D has complained that The Prudential Assurance Company Limited (Prudential) prevented him from transferring his pension to another provider in 2010 when he reached his 75th birthday. As a result Mr D said he’s been financially disadvantaged because he is now receivi... (3 pages)View decision -
Decision Reference DRN0393695
13 Jan 2017 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr L says The Prudential Assurance Company Limited mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundMr L took out an MPPI policy with a mortgage in 1997. He paid a monthly amount for the policy which provided him with unemployment cover only.... (2 pages)View decision -
Decision Reference DRN7803397
10 Jan 2017 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)Mr P complains The Prudential Assurance Company Limited mis-sold him an index-linked reviewable whole of life/critical illness cover policy in 1996 which wasn’t suitable for his objectives.backgroundMr P chose a sum assured of £165,000 which initially cost just over £68 ... (3 pages)View decision