We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5117035
28 Dec 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complained because the Prudential Assurance Company Limited (Prudential) delayed the transfer of his personal pension to an overseas provider. backgroundIn the summer of 2014 Mr C started the process of transferring a number of his pension plans, including a plan... (3 pages)View decision -
Decision Reference DRN3567444
14 Dec 2016 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mrs B complains that The Prudential Assurance Company Limited (“Prudential”) mis-sold her a mortgage payment protection insurance (“MPPI”) policy.backgroundIn 1999 Mrs B decided to re-mortgage her property. She took advice from a representative of Prudential. At the same... (2 pages)View decision -
Decision Reference DRN6303896
14 Dec 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs N complain The Prudential Assurance Company Limited didn’t set up their discounted gift trust promptly and gave them incorrect information.backgroundMr N said he gave the Pru a banker’s draft for £300,000 along with all the necessary information on 8 December 2... (2 pages)View decision -
Decision Reference DRN6030678
13 Dec 2016 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs N complain that they were mis-sold payment protection insurance (“PPI”) by The Prudential Assurance Company Limited (“The Prudential”).backgroundMr and Mrs N took out a mortgage in 1988. At the same time they were sold a PPI policy which covered Mr N and ... (2 pages)View decision -
Decision Reference DRN7929494
28 Nov 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S, who is represented by a claims management company (CMC), complains that she was mis-sold an endowment savings plan by The Prudential Assurance Company Limited.backgroundIn 1999 Mrs S, who was in her early 30s married with two children met with an adviser from ... (2 pages)View decision -
Decision Reference DRN1315261
23 Nov 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W has complained about the advice he received from the Prudential Assurance Company Limited (‘Prudential’) and its charge for that advice.backgroundMr W held pension plans with Prudential and another provider. Prudential suggested Mr W take financial advice about h... (3 pages)View decision -
Decision Reference DRN5834509
21 Nov 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr R complains that The Prudential Assurance Company Limited (Prudential) didn’t give him information about bonuses applied to his pension policies. He also says the final and terminal bonuses should be larger. backgroundIn August 2015 Prudential sent Mr R details of h... (4 pages)View decision -
Decision Reference DRN4088885
4 Nov 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M complain The Prudential Assurance Company Limited mis-sold them a mortgage endowment policy in 1996 that was unsuitable for them.backgroundMr and Mrs M took out a with-profits mortgage endowment policy on the advice of The Prudential in 1996 with a target va... (2 pages)View decision -
Decision Reference DRN1910685
3 Nov 2016 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs M say that The Prudential Assurance Company Limited (Prudential) mis-sold them mortgage payment protection insurance (PPI). backgroundMr and Mrs M took out a mortgage on their home in 1997. At the same time they bought a monthly premium PPI policy to cover ... (2 pages)View decision -
Decision Reference DRN0662036
31 Oct 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S has complained about the life insurance policy he was sold by The Prudential Assurance Company Limited. He has said that he was told at the time of the sale that he would be able to convert this policy into a whole of life plan at the end of its term. However... (2 pages)View decision