We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN7461089
13 Oct 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A has complained that The Prudential Assurance Company Limited (Prudential) delayed paying £10,000 to him from his pension plan and as a result Prudential did not pay it in a tax year in which he was a non-taxpayer.backgroundMr A has provided a form from HMRC tha... (2 pages)View decision -
Decision Reference DRN2924398
12 Oct 2016 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs B complain that The Prudential Assurance Company Limited (“Prudential”) mis- sold them a mortgage payment protection insurance (“MPPI”) policy in 1997.backgroundOur adjudicator upheld the complaint. Prudential didn’t agree, and so the case has been passed t... (2 pages)View decision -
Decision Reference DRN1915827
11 Oct 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs B’s say The Prudential Assurance Company Limited (the Pru) should fully reinstate their endowment policy which was fraudulently encashed, and put back all the money stolen plus the equivalent of the premiums they would’ve paid if their direct debit had not been ... (3 pages)View decision -
Decision Reference DRN2107046
4 Oct 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complained that he had received incorrect advice to contract out of the State Earnings Related Pension Scheme (SERPS) from The Prudential Assurance Company Limited (Prudential).He believes he’s been financially disadvantaged as a result of the advice.backgroundMr W ... (2 pages)View decision -
Decision Reference DRN1595745
30 Sep 2016 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)Mr G and Miss B are complaining about The Prudential Assurance Company Limited because it didn’t pay a claim on their critical illness insurance.backgroundThrough an independent broker, Mr G and Miss B took out a life and critical illness insurance policy with Prudentia... (4 pages)View decision -
Decision Reference DRN8662415
23 Sep 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs J complain about the way the Prudential Assurance Company Limited has dealt with them and their mortgage endowment policy. They say the policy was mis-sold, that it has been mismanaged and that there were delays in paying out when the policy matured.backgroun... (3 pages)View decision -
Decision Reference DRN7184170
20 Sep 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain about the sale of a mortgage endowment policy provided by the Prudential Assurance Company Limited. They say the policy was miss-old to them. They also say that the sale of the policy was based on misleading information and that as a result the ... (2 pages)View decision -
Decision Reference DRN0547817
8 Sep 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R has complained about his with-profits annuity with The Prudential Assurance Company Limited (referred to from now on as Prudential). Mr R does not believe that Prudential is applying a guaranteed interest rate correctly. backgroundMr R originally took out an Equitable... (3 pages)View decision -
Decision Reference DRN8081588
31 Aug 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P complains about a term assurance policy she was sold by The Prudential Assurance Company Limited. She says this should have been on a joint life basis with her husband. backgroundThe adjudicator didn’t think the complaint should be upheld. She noted Mrs P wa... (2 pages)View decision -
Decision Reference DRN6233539
26 Aug 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss B and Mr J have complained about the actions taken by The Prudential Assurance Company Limited in relation to their whole of life policy. They’ve complained that they didn’t receive missed premium letters and as a result the policy has been made fully paid up ... (2 pages)View decision