We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN6978708
24 Aug 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr K complains The Prudential Assurance Company Limited misled him into taking out a new plan. He only wanted information about what it would charge to top-up his existing investment. It also took over the management rights of his existing plan without his permission.back... (3 pages)View decision -
Decision Reference DRN7275099
23 Aug 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W has complained that in 1986 the Prudential Assurance Company Limited has mis-sold a mortgage endowment policy to the late Mrs W. He is acting for the Estate.backgroundMr W complained to the business. It did not agree the complaint should be upheld. Unhappy with ... (2 pages)View decision -
Decision Reference DRN4699369
12 Aug 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complains The Prudential Assurance Company Limited mis-sold him a series of policies which were too risky for him. He also says the advisor didn’t provide him with key information about these policies or review these investments regularly and misled him about the l... (5 pages)View decision -
Decision Reference DRN1496845
12 Aug 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G complains that The Prudential Assurance Company Limited will not allow him to extend his joint term insurance policy. It will only allow single life policies.backgroundIn 1985 Mr G and his then wife took out a joint life, first death convertible term assurance... (5 pages)View decision -
Decision Reference DRN3811261
10 Aug 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs F complain they had to pay a tax charge when their endowment policy matured. They say they weren’t made aware of this by The Prudential Assurance Company Limited, and think the policy was mis-sold. background Prudential investigated the complaint. It found t... (2 pages)View decision -
Decision Reference DRN0666963
10 Aug 2016 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs G have complained that The Prudential Assurance Company Limited (“Prudential”) mis-sold them mortgage payment protection insurance (“MPPI”) in 2000.Although it was a joint mortgage, only Mr G was covered by the insurance.backgroundOur adjudicator thought that... (2 pages)View decision -
Decision Reference DRN5879708
5 Aug 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained that The Prudential Assurance Company Limited (Prudential) has failed to transfer his pension funds to his chosen overseas pension provider. backgroundMr B said he has been trying to transfer his pension funds out of Prudential since 2011. Mr B exp... (2 pages)View decision -
Decision Reference DRN3069858
28 Jul 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R’s complaint is about The Prudential Assurance Company Limited (Prudential). He says Prudential gave him the impression he could transfer two Individual Savings Accounts (ISAs) and then declined the transfers. He’s also unhappy that Prudential performed checks on tw... (4 pages)View decision -
Decision Reference DRN6720039
18 Jul 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs C, as the personal representative of the estate of the late Mr C, complains that The Prudential Assurance Company Limited should have advised Mr C in 2009 to renew life cover provided by a term assurance policy before it was due to expire at age 60.Sadly, Mr ... (4 pages)View decision -
Decision Reference DRN5309975
18 Jul 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L has complained about the term assurance policy sold to him by an insurance company which was bought by The Prudential Assurance Company Limited. He believes the policy was mis-sold because he says he was told it would acquire a surrender value and/or could be c... (2 pages)View decision