We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1259 results
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Decision Reference DRN3412321
1 May 2015 Vanquis Bank Limited Not upheldBanking and creditMs H complains that Vanquis Bank Limited will not refund to her the money that she paid for a holiday. Her complaint is made against Vanquis Bank under section 75 of the Consumer Credit Act 1974. She also complains about the customer service that she has received ... (2 pages)View decision -
Decision Reference DRN2888425
30 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr S complains that he was mis-sold a Repayment Option Plan (ROP) by Vanquis Bank Limited. backgroundMr S applied for a Vanquis credit card in 2010 and opted to take out the ROP. This was charged monthly and was shown on his statements. Mr S says the terms of the RO... (2 pages)View decision -
Decision Reference DRN4205313
29 Apr 2015 Vanquis Bank Limited UpheldBanking and creditMr C complains that Vanquis Bank Limited has provided him with poor service causing his credit limit to be reduced, charges to be incurred on his account, and a payment to be returned. backgroundMr C says that the bank led him to believe that £200 it was paying hi... (2 pages)View decision -
Decision Reference DRN1321471
28 Apr 2015 Vanquis Bank Limited UpheldBanking and creditMiss M complains that Vanquis Bank Limited breached her confidentiality when it contacted her relatives and asked to speak to her.background It isn’t in dispute that, in the course of its collections activity, Vanquis contacted Miss M’s relatives using telephone numb... (2 pages)View decision -
Decision Reference DRN5858041
22 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr K complains that Vanquis Bank Limited failed to carry out his instructions to cancel monthly payments and did not reply to all of his lettersbackgroundMr K has had a credit card account with Vanquis for some time. In 2012 he contacted the business to cancel a m... (1 page)View decision -
Decision Reference DRN9291509
21 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr O has complained that Vanquis Bank Limited has not updated his credit record to reflect his correct name.backgroundMr O has two first names which he has asked Vanquis to use and to update his credit record. As Mr O applied for his Vanquis credit card using one... (2 pages)View decision -
Decision Reference DRN8714237
16 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr W complains that Vanquis Bank Limited blocked his credit card when he tried to make a payment to his account.backgroundMr W had recently taken out a Vanquis credit card. He used the card to buy some items. He then made a payment to the credit card account. Van... (2 pages)View decision -
Decision Reference DRN9576902
14 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr H complains that he was mis-sold a Repayment Option Plan by Vanquis Bank Limited (trading as Vanquis Bank) and he wants a refund of the premiums that he has paid.our initial conclusionsOur adjudicator did not recommend that the complaint be upheld. He found that Vanquis had exp... (2 pages)View decision -
Decision Reference DRN0979433
8 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMs A, on behalf of Mr F, complains that Vanquis Bank Limited turned down Mr F’s application for a credit card. She also complains that Vanquis Bank passed Mr F’s details on to third parties.backgroundMr F received a credit card application form from Vanquis Bank in ... (2 pages)View decision -
Decision Reference DRN2416746
2 Apr 2015 Vanquis Bank Limited Not upheldBanking and creditMr T complains that Vanquis Bank Limited mis-sold him a Repayment Option Plan (ROP).backgroundMr T says that he applied for a Vanquis credit card in a shopping centre in 2006. He says that Vanquis added the ROP at the same time and without his knowledge. He wants ... (1 page)View decision
