We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5089759
18 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5089759 The complaint Ms C complains that Vanquis Bank Limited (Vanquis) were unreasonable to close her account and report adverse information to her credit file. She says they should allow her to re-open the account. What happened Ms C entered into a credit card agreement with Vanq... (2 pages)View decision -
Decision Reference DRN-5133107
18 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5133107 Complaint Mr C has complained about a credit card Vanquis Bank Limited (trading as “Vanquis”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In June 2010, Vanquis provided Mr C with a cre... (3 pages)View decision -
Decision Reference DRN-5078438
15 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5078438 The complaint Mr O complains that Vanquis Bank Limited irresponsibly lent to him. Mr O is represented by a Claims Management Company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr O himself. W... (5 pages)View decision -
Decision Reference DRN-5104267
14 Nov 2024 Vanquis Bank Limited Not upheldConsumer CreditDRN-5104267 The complaint Ms P complains that Vanquis Bank Limited defaulted her account and sold her account to a debt collection company without telling her. What happened Ms P held a loan account with Vanquis. In November 2023 Miss P contacted Vanquis regarding her outstanding paymen... (3 pages)View decision -
Decision Reference DRN-5115650
14 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5115650 The complaint Mr M complains that Vanquis Bank Limited (‘Vanquis’) were wrong to suggest he’d asked to close his account. He says they made errors when dealing with his complaint about that issue. What happened Mr M complained to Vanquis that: They were wrong to suggest in... (2 pages)View decision -
Decision Reference DRN-4845682
12 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4845682 The complaint Mr S is unhappy because Vanquis Bank Limited declined his disputed transaction claim. What happened In March 2023 Mr S purchased two seats on a Qatar Airways flight in the “Qsuite Business Class” cabin and paid using his Vanquis credit card. The cost of the sea... (3 pages)View decision -
Decision Reference DRN-5130279
12 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5130279 The complaint Mrs G complains about the way that Vanquis Bank Limited trading as Vanquis Bank Savings (Vanquis) administered an account in her name. Mrs G is represented in this complaint by her attorney Mr L. What happened Mrs G held a fixed term savings account with Vanqui... (3 pages)View decision -
Decision Reference DRN-4923623
11 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4923623 The complaint Mr L complains that Vanquis Bank Limited (“Vanquis”) failed to refund transactions he didn’t recognise. What happened Mr L is supported by a representative in this complaint. For ease of reading, I’ll only refer to Mr L. In late 2023, Mr L noticed payments had ... (3 pages)View decision -
Decision Reference DRN-5096153
11 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5096153 The complaint Mrs P complains that Vanquis Bank Limited lent irresponsibly when it approved her application for a credit card and later increased the credit limit. What happened Mrs P applied for a credit card with Vanquis in February 2018. Vanquis approved the application a... (3 pages)View decision -
Decision Reference DRN-5092428
6 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5092428 The complaint Miss C complains that Vanquis Bank Limited lent to her irresponsibly. What happened Miss C applied for a credit card with Vanquis in March 2023. Vanquis approved the application and gave Miss C a credit card with a limit of £1000. Miss C complained that Vanquis... (2 pages)View decision
