We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1211 results
-
Decision Reference DRN-5306137
3 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5306137 The complaint Mr G complains that Vanquis Bank Limited irresponsibly lent to him. Mr G is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr G himself. What happen... (3 pages)View decision -
Decision Reference DRN-5307763
3 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5307763 The complaint Mr D complains that Vanquis Bank Limited irresponsibly lent to him. Mr D is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What happen... (2 pages)View decision -
Decision Reference DRN-5331413
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5331413 The complaint Ms B complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Ms B applied for a credit card with Vanquis in July 2012. In her application, Ms B confirmed she was re... (3 pages)View decision -
Decision Reference DRN-5273435
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5273435 The complaint Mr G complains that Vanquis Bank Limited irresponsibly lent to him. Mr G is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr G himself. What happen... (4 pages)View decision -
Decision Reference DRN-5298768
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5298768 The complaint Mr D complains that Vanquis Bank Limited irresponsibly lent to him. Mr D is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What happe... (2 pages)View decision -
Decision Reference DRN-5318300
26 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5318300 The complaint Mrs D complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Mrs D applied for a credit card with Vanquis in January 2017. In her application, Mrs D said she was r... (3 pages)View decision -
Decision Reference DRN-5300194
26 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5300194 The complaint Mr H complains that Vanquis Bank Limited lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr H applied for a credit card with Vanquis in April 2012. In his application, Mr H said he was employed... (4 pages)View decision -
Decision Reference DRN-5290030
24 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5290030 The complaint Mr M complains Vanquis Bank Limited (Vanquis) acted irresponsibly when it provided a credit card facility to him. What happened Mr M says he applied for a credit card with Vanquis in March 2021 and was already under financial pressure at that time and a credit ... (3 pages)View decision -
Decision Reference DRN-5306470
19 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5306470 The complaint Mr M complains that Vanquis Bank Limited reduced the limit on his credit card. What happened Mr M holds a credit card with Vanquis. On 16 March 2024 Mr M contacted Vanquis and said he had seen a video about the importance of taking incremental steps to manage d... (2 pages)View decision -
Decision Reference DRN-5278279
18 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5278279 The complaint Miss H complains that Vanquis Bank Limited irresponsibly lent to her. What happened Miss H was approved for a Vanquis credit card in September 2022 with a £1,200 credit limit. The credit limit was increased to £2,000 in August 2023. Miss H says Vanquis lent to ... (4 pages)View decision
