We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1394 results
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Decision Reference DRN9889705
1 Aug 2014 Vanquis Bank Limited Not upheldBanking and creditMrs M complains that Vanquis Bank Limited set up a repayment option plan on her credit card without her agreement. It also phoned her at work and harassed her. backgroundMrs M took out a Vanquis credit card in October 2010. The bank phoned her to discuss her application and in the cou... (1 page)View decision -
Decision Reference DRN0296748
31 Jul 2014 Vanquis Bank Limited Not upheldBanking and creditMr C complains that Vanquis Bank Limited (“Vanquis”) allowed a fraudster to apply for a credit card in his name.backgroundSomeone fraudulently applied for a credit card from Vanquis using Mr C’s name and his previous address. The fraudster received the card and used it to make transactions... (2 pages)View decision -
Decision Reference DRN4915546
30 Jul 2014 Vanquis Bank Limited UpheldBanking and creditMiss T complains about the level of service provided by Vanquis Bank Limited (trading as Vanquis Bank). She seeks fair compensation for her worry and inconvenience. our initial conclusionsThe adjudicator recommended that the complaint be upheld. Vanquis accepted that it had made an... (2 pages)View decision -
Decision Reference DRN7967773
30 Jul 2014 Vanquis Bank Limited UpheldBanking and creditMr L complains that Vanquis Bank Limited caused him expense and considerable distress and inconvenience, including the rejection by another bank of his application for a current account, by wrongly linking him to an unpaid debt that was not his. backgroundThe bank accepted it had mad... (1 page)View decision -
Decision Reference DRN4739350
24 Jul 2014 Vanquis Bank Limited Not upheldBanking and creditMr D complains that a £100 transfer he tried to make from his credit card account withVanquis Bank Limited didn’t reach his current account. He says Vanquis hasn’t done enough to help find the money, it has applied charges, and it keeps asking him for payment on a card he has never us... (2 pages)View decision -
Decision Reference DRN4096404
22 Jul 2014 Vanquis Bank Limited Not upheldBanking and creditMr G complains that he was mis-sold a repayment option plan (ROP) by Vanquis Bank Limited. He would like the bank to refund the payments he made along with any other charges that accrued as a result of having to pay for the ROP.backgroundMr G brings this complaint through his brother,... (2 pages)View decision -
Decision Reference DRN4614274
8 Jul 2014 Vanquis Bank Limited Not upheldBanking and creditMr S complains that Vanquis Bank Limited gave him wrong information that a direct debit had not been returned and allowed him to use his credit card and exceed his card limit. He wants Vanquis to clear his balance and refund all charges incurred.our initial conclusionsOur adjudica... (2 pages)View decision -
Decision Reference DRN7184025
3 Jul 2014 Vanquis Bank Limited Not upheldBanking and creditMrs D complains that she was mis-sold a Repayment Option Plan (ROP) for her credit card account by Vanquis Bank Limited (trading as Vanquis). She seeks a refund of her payments plus interest. our initial conclusionsThe adjudicator did not recommend that the complaint be upheld. She ... (2 pages)View decision -
Decision Reference DRN2623968
30 Jun 2014 Vanquis Bank Limited Not upheldBanking and creditMr J complains that Vanquis Bank Limited unfairly holds him liable for disputed transactions made on his credit card account.backgroundThe disputed transactions comprised two cash machine withdrawals and six retail transactions – all made by means of Mr J’s Vanquis credit card and its as... (2 pages)View decision -
Decision Reference DRN4913855
27 Jun 2014 Vanquis Bank Limited UpheldBanking and creditMr B complains that Vanquis Bank Limited did not respond to his letters after he informed it of his financial difficulties. He complains that it has not agreed a final balance on his account or a repayment plan with him and continues to call him even though he has asked that all contac... (3 pages)View decision