We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5071813
9 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5071813 The complaint Mrs V complains Vanquis Bank Limited allowed fraudsters to take over her credit card account and make disputed transactions. Mrs V complains that this has caused her a lot of distress and inconvenience – she wants her account closed. What happened Mrs V has a c... (3 pages)View decision -
Decision Reference DRN-5036659
9 Oct 2024 Vanquis Bank Limited UpheldConsumer CreditDRN-5036659 The complaint Mr V complains that Vanquis Bank Limited (Vanquis) hasn’t refunding money owing to him when he settled his account. He would like the overpayment refunded and compensation for the distress and inconvenience. What happened The details of this complaint are well... (2 pages)View decision -
Decision Reference DRN-5036087
8 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5036087 Complaint Mr M has complained about a credit card that Vanquis Bank Limited (trading as “Vanquis”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In March 2024, Vanquis provided Mr M with... (3 pages)View decision -
Decision Reference DRN-5049811
7 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5049811 The complaint Miss F complains that Vanquis Bank Limited has recorded a default on her credit file and that it gave her incorrect information. What happened Miss F contacted Vanquis Bank about her credit card account in August 2023 because she was experiencing financial diff... (3 pages)View decision -
Decision Reference DRN-5066549
7 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5066549 The complaint Miss Y complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened In November 2017 Miss Y applied for a credit card with Vanquis. In her application, Miss Y said she w... (4 pages)View decision -
Decision Reference DRN-5062231
4 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5062231 The complaint Mr O is complaining about Vanquis Bank Limited because he says it lent irresponsibly by providing him with a credit card he couldn’t afford and then going on to increase the credit limit. What happened In December 2017, Mr O opened a credit card account with Va... (4 pages)View decision -
Decision Reference DRN-4989031
30 Sep 2024 Vanquis Bank Limited UpheldConsumer CreditDRN-4989031 The complaint Ms E complains that Vanquis Bank Limited mishandled a loan account she held with it when she tried to make a settlement payment. This resulted in a missed payment marker on Ms E’s credit file which she says is an error and she would like it removed. What happen... (3 pages)View decision -
Decision Reference DRN-5025351
24 Sep 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5025351 The complaint Miss R complains that Vanquis Bank Limited defaulted her account. What happened Miss R holds a credit card account with Vanquis. In June 2023 Vanquis sent letters to Miss R about the arrears on her account. It says it had no response from Miss R and no payments... (3 pages)View decision -
Decision Reference DRN-5013591
23 Sep 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5013591 The complaint Mrs P is unhappy with Vanquis Bank Limited’s terms and conditions on its 90 day savings account. What happened Mrs P contacted Vanquis about section 19 of its terms and conditions for her 90 day savings account. Mrs P had reviewed her various accounts and want... (4 pages)View decision -
Decision Reference DRN-5020422
16 Sep 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5020422 The complaint Mrs J says Vanquis Bank Limited irresponsibly lent to her. What happened Mrs J applied for a credit card from Vanquis in February 2015. It gave her a £250 credit limit that it then increased four times - in June 2015 to £500, in December 2015 to £1,250, in Octo... (3 pages)View decision
