We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1211 results
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Decision Reference DRN-4845682
12 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4845682 The complaint Mr S is unhappy because Vanquis Bank Limited declined his disputed transaction claim. What happened In March 2023 Mr S purchased two seats on a Qatar Airways flight in the “Qsuite Business Class” cabin and paid using his Vanquis credit card. The cost of the sea... (3 pages)View decision -
Decision Reference DRN-5130279
12 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5130279 The complaint Mrs G complains about the way that Vanquis Bank Limited trading as Vanquis Bank Savings (Vanquis) administered an account in her name. Mrs G is represented in this complaint by her attorney Mr L. What happened Mrs G held a fixed term savings account with Vanqui... (3 pages)View decision -
Decision Reference DRN-4923623
11 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4923623 The complaint Mr L complains that Vanquis Bank Limited (“Vanquis”) failed to refund transactions he didn’t recognise. What happened Mr L is supported by a representative in this complaint. For ease of reading, I’ll only refer to Mr L. In late 2023, Mr L noticed payments had ... (3 pages)View decision -
Decision Reference DRN-5096153
11 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5096153 The complaint Mrs P complains that Vanquis Bank Limited lent irresponsibly when it approved her application for a credit card and later increased the credit limit. What happened Mrs P applied for a credit card with Vanquis in February 2018. Vanquis approved the application a... (3 pages)View decision -
Decision Reference DRN-5092428
6 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5092428 The complaint Miss C complains that Vanquis Bank Limited lent to her irresponsibly. What happened Miss C applied for a credit card with Vanquis in March 2023. Vanquis approved the application and gave Miss C a credit card with a limit of £1000. Miss C complained that Vanquis... (2 pages)View decision -
Decision Reference DRN-5064216
4 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5064216 The complaint Mr D complains that Vanquis Bank Limited (Vanquis) lent to him irresponsibly. What happened In March 2018, Mr D applied for a credit card from Vanquis. This was agreed with a limit of £500, and then Vanquis increase his limit as shown: Date Limit March 2018 – ... (4 pages)View decision -
Decision Reference DRN-4924529
1 Nov 2024 Vanquis Bank Limited UpheldConsumer CreditDRN-4924529 The complaint Mrs P complains that Vanquis Bank Limited (“Vanquis”) failed to provide her with sufficient information about the terms of a loan agreement that she signed in June 2023. And she complains that, more recently, the lender has failed to provide her with a copy of ... (3 pages)View decision -
Decision Reference DRN-5112425
30 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5112425 The complaint Mr B complains that Vanquis Bank Limited irresponsibly lent to him. Mr B is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr B himself. What happen... (4 pages)View decision -
Decision Reference DRN-5109289
28 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5109289 The complaint Mr L complains that Vanquis Bank Limited have irresponsibly lent to him. Mr L is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr L himself. What h... (5 pages)View decision -
Decision Reference DRN-5105357
28 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5105357 The complaint Ms C complains Vanquis Bank Limited (Vanquis) unfairly closed her two deposit accounts without paying her any interest, after she was unable to provide what she felt was unreasonable documentation evidencing the source of funds. What happened Ms C says she open... (3 pages)View decision
