We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5314803
6 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5314803 The complaint Mr P complains that Vanquis Bank Limited irresponsibly lent to him. Mr P is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr P himself. What happen... (4 pages)View decision -
Decision Reference DRN-5223116
5 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5223116 The complaint Mr J has complained that Vanquis Bank Limited was irresponsible when it offered him a credit card account and later increased his credit limit. Mr J has brought his complaint via a representative but I will refer to him through for simplicity. What happened I... (3 pages)View decision -
Decision Reference DRN-5312854
4 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5312854 The complaint Mr H complains that Vanquis Bank Limited irresponsibly lent to him. Mr H is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr H himself. W... (4 pages)View decision -
Decision Reference DRN-5366500
4 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5366500 The complaint In summary, Mr L complains that Vanquis Bank Limited, provided him with a credit card and credit limit increases that he wasn’t able to afford. In bringing the complaint, Mr L is represented by a business that I will refer to as P. What happened In 2009, Mr L... (5 pages)View decision -
Decision Reference DRN-5309236
4 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5309236 The complaint Ms M complains that Vanquis Bank Limited irresponsibly lent to her. Ms M is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Ms M herself. What happen... (3 pages)View decision -
Decision Reference DRN-5306137
3 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5306137 The complaint Mr G complains that Vanquis Bank Limited irresponsibly lent to him. Mr G is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr G himself. What happen... (3 pages)View decision -
Decision Reference DRN-5307763
3 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5307763 The complaint Mr D complains that Vanquis Bank Limited irresponsibly lent to him. Mr D is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What happen... (2 pages)View decision -
Decision Reference DRN-5331413
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5331413 The complaint Ms B complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Ms B applied for a credit card with Vanquis in July 2012. In her application, Ms B confirmed she was re... (3 pages)View decision -
Decision Reference DRN-5273435
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5273435 The complaint Mr G complains that Vanquis Bank Limited irresponsibly lent to him. Mr G is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr G himself. What happen... (4 pages)View decision -
Decision Reference DRN-5298768
27 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5298768 The complaint Mr D complains that Vanquis Bank Limited irresponsibly lent to him. Mr D is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What happe... (2 pages)View decision
