We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1218 results
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Decision Reference DRN-4410710
27 Oct 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4410710 The complaint Mr U complains that he was misled into buying a timeshare product. Because his purchase was financed with payments from his credit card, issued by Vanquis Bank Limited, he says that he has a claim against it in the same way as against the seller. Mr U has been rep... (3 pages)View decision -
Decision Reference DRN-4348873
17 Oct 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4348873 The complaint Mrs W complains that Vanquis Bank Limited irresponsibly lent to her. What happened Mrs W applied for a credit card from Vanquis in September 2014. It gave her a £250 credit limit and increased this to £500 in March 2015 and to £1,500 in March 2017. Vanquis upheld ... (2 pages)View decision -
Decision Reference DRN-4352259
17 Oct 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4352259 The complaint Miss I complains that Vanquis Bank Limited irresponsibly lent to her. What happened Miss I applied for a credit card from Vanquis in March 2023. It gave her a £1,000 credit limit. Miss I says Vanquis asked for very little information about her circumstances and it... (2 pages)View decision -
Decision Reference DRN-4387258
6 Oct 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4387258 The complaint Mr J is unhappy that Vanquis Bank Limited are reporting query markers to his credit file. What happened Mr J felt Vanquis were incorrectly reporting the balance of his account on his credit file and queried this with them. Vanquis placed query markers on Mr J’s cr... (2 pages)View decision -
Decision Reference DRN-4358308
28 Sep 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4358308 The complaint In summary, Mr L complains that his former credit card provider, Vanquis Bank Limited sold a debt he had with it to a third-party. He doesn’t have any confidence in the third-party company that now owns the debt or the company that is being used to manage the acco... (2 pages)View decision -
Decision Reference DRN-4355235
18 Sep 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4355235 The complaint Mr M has complained Vanquis Bank Limited is asking him to repay cash withdrawals on his credit card which he says he didn’t make. What happened Mr M got an alert from Vanquis for his credit card. He called to see what had gone on. He was told there’d been two cash... (2 pages)View decision -
Decision Reference DRN-4351261
15 Sep 2023 Vanquis Bank Limited Not upheldConsumer CreditDRN-4351261 The complaint Mr V has complained that Vanquis Bank Limited trading as Vanquis Bank has acted unfairly by registering the fact he’s on a repayment arrangement on his credit file. Background Mr V took out a £2,500 loan with Vanquis Bank in June 2022. In September 2022 Mr V enter... (2 pages)View decision -
Decision Reference DRN-4263297
8 Sep 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4263297 The complaint Ms C has complained Vanquis Bank Limited allowed a fraudulent credit card account to be opened in her name. She’s also unhappy about the £350 compensation Vanquis has offered for the delays and reputational damage. What happened In May 2021 Ms C discovered a credi... (2 pages)View decision -
Decision Reference DRN-4308967
7 Sep 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4308967 The complaint Miss D says Vanquis Bank Limited did not complete adequate checks when it lifted her Repayment Option Plan (ROP) freeze, nor did it monitor her spend ongoing. What happened Miss D was unable to work due to mental health issues so she contacted Vanquis to make a RO... (2 pages)View decision -
Decision Reference DRN-4039328
22 Aug 2023 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4039328 The complaint The estate of Mrs C complains that Vanquis Bank Limited has refused to transfer money from her account. What happened Mr C on behalf of the estate of Mrs C says Mrs C, his wife, passed away unexpectedly before a planned holiday. He says the holiday business refund... (2 pages)View decision
