We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1259 results
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Decision Reference DRN1521393
10 Dec 2018 Vanquis Bank Limited Not upheldBanking and creditMiss N complains about a default recorded on her credit file by Vanquis Bank Limited.backgroundIn 2015 Miss N complained to Vanquis about interest and charges on her account. Vanquis issued a final response in November 2015. It said there hadn’t been an error with t... (2 pages)View decision -
Decision Reference DRN5419677
22 Nov 2018 Vanquis Bank Limited Not upheldBanking and creditMr W complains Vanquis Bank Limited acted irresponsibly when it gave him a credit facility. backgroundMr W is unhappy Vanquis gave him a credit card account when he had an IVA. And Vanquis was irresponsible when it kept increasing his credit limit. So he wants the ... (2 pages)View decision -
Decision Reference DRN4804679
14 Nov 2018 Vanquis Bank Limited UpheldBanking and creditMr M has complained about the service he received from Vanquis Bank Limited in relation to payments to his credit card.background Mr M has a credit card issued by Vanquis. He normally makes the payments due to Vanquis in respect of his credit card by direct debit.Ea... (2 pages)View decision -
Decision Reference DRN4993260
13 Nov 2018 Vanquis Bank Limited Not upheldBanking and creditMr G complains about the difficulties he had when he tried to repay his loan account with Vanquis Bank Limited. backgroundMr G wanted to repay his loan account early. He tried to call the bank but the phone number the bank had given him was incorrect, so he had so... (2 pages)View decision -
Decision Reference DRN8554945
5 Nov 2018 Vanquis Bank Limited Not upheldBanking and creditMr F complains that Vanquis Bank Limited refuses to refund the cost of concert tickets bought on his credit card. He says he was refused entry to the venue. He wants the cost of the tickets refunded and compensation.backgroundMr F tells us in 2017 he purchased two c... (3 pages)View decision -
Decision Reference DRN1812883
1 Nov 2018 Vanquis Bank Limited UpheldBanking and creditMrs S complains about the service she received from Vanquis Bank Limited (“Vanquis”) when trying to close, and ultimately closing, her credit card account (“account”) with it.Mrs S is represented in this complaint by her partner, Mr S. He has made submissions to both... (2 pages)View decision -
Decision Reference DRN7784276
29 Oct 2018 Vanquis Bank Limited Not upheldBanking and creditMr G complains that Vanquis Bank Limited failed to treat him sympathetically when he found himself in financial difficulties due to ill health and unfairly recorded a default against him.backgroundMr G has a credit card account with Vanquis. He contacted the business in... (2 pages)View decision -
Decision Reference DRN0741041
3 Oct 2018 Vanquis Bank Limited Not upheldBanking and creditMr F complains that Vanquis Bank Limited won’t refund to him the money that he paid for a door to be repaired. His complaint is made against Vanquis Bank under section 75 of the Consumer Credit Act 1974. backgroundMr F used his Vanquis Bank credit card in October ... (2 pages)View decision -
Decision Reference DRN0178766
26 Sep 2018 Vanquis Bank Limited Not upheldBanking and creditMr C complains Vanquis Bank Limited increased his credit card limit irresponsibly.backgroundMr C took a Vanquis credit card in 2012 and was given a limit of £1,000. This limit was increased in March 2013 to £2,000 and again in December 2013 to £3,000. Mr C has said he ... (2 pages)View decision -
Decision Reference DRN1950148
26 Sep 2018 Vanquis Bank Limited Not upheldBanking and creditMr W complains Vanquis Bank Limited (Vanquis) incorrectly tried to charge him an annual fee for his credit card.backgroundIn 2017 Mr W took out a Vanquis credit card. Sometime later it told him a £25 annual fee would be charged. He was unhappy with that as his card... (2 pages)View decision
