We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
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Decision Reference DRN-3963035
14 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3963035 The complaint Miss C complains that NewDay Ltd, trading as Marbles Card, should not have agreed her credit card application or increased her credit limit, as the lending was both unaffordable and irresponsible. What happened Miss C applied and was accepted for a Marbles credit ... (5 pages)View decision -
Decision Reference DRN-3935472
14 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3935472 The complaint Miss W complains that NewDay Ltd trading as Marbles (‘NewDay’) irresponsibly gave her a credit card account and a credit limit increase that she couldn’t afford. What happened In October 2020, Miss W applied for a credit card account with NewDay. She was given an ... (2 pages)View decision -
Decision Reference DRN-3830309
8 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3830309 The complaint Mr S complains that NewDay Ltd, the issuer of his Amazon credit card, applied a late payment marker to his credit file. What happened Mr S says that NewDay allowed Amazon to use his credit card without his permission in February 2022 resulting in a late payment fo... (2 pages)View decision -
Decision Reference DRN-3932839
8 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3932839 The complaint Mr O complains that NewDay Ltd hasn’t refunded the amount, he paid on his credit card for a faulty item. What happened In May 2021 Mr O used his credit card to order several items on an online marketplace, owned by a business (who I’ll call ... (3 pages)View decision -
Decision Reference DRN-3759677
7 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3759677 The complaint Mr N complains about the actions NewDay Ltd (“NewDay”) took when he asked it to help him with a dispute about a purchase he made using credit provided by it. Mr N also complains about NewDay’s complaint handling. What happened Mr N purchased two bed sheets from a ... (3 pages)View decision -
Decision Reference DRN-3821713
6 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3821713 The complaint Mrs N complains about how NewDay Ltd responded to a claim she made about a purchase on her credit card. What happened Mrs N bought tickets for a concert from a ticket agency (‘the supplier’) using her NewDay credit card. The concert was due to take place in August... (3 pages)View decision -
Decision Reference DRN-3943620
3 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3943620 The complaint Miss L complains that NewDay Ltd irresponsibly lent to her on a credit card. What happened In September 2015 Miss L applied for an ‘Aqua’ credit card account with NewDay, and initially an opening credit limit of £250 was approved. Over the next four years the limi... (3 pages)View decision -
Decision Reference DRN-3929484
2 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3929484 The complaint Mrs C complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it opened a credit card facility for her. What happened NewDay opened a credit card account for Mrs C in January 2020 in with a credit limit of £900. This type of credit was an open-... (3 pages)View decision -
Decision Reference DRN-3855579
2 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3855579 The complaint Mr L says NewDay Ltd, trading as Fluid, did not make clear the details of its balance transfer offer. What happened Mr L opened a credit card with NewDay on 27 August 2022. On 7 September 2022 he tried to transfer in a balance from another provider to take advanta... (2 pages)View decision -
Decision Reference DRN-3757201
2 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3757201 The complaint Mr U feels that NewDay Ltd, trading as Amazon MasterCard, has treated him unfairly with regard to his credit card account. What happened Mr U had a credit card account with NewDay. Mr U has asked NewDay to challenge some transactions he made with a Merchant over a... (3 pages)View decision