We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
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Decision Reference DRN-3782076
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3782076 The complaint Mr D feels that NewDay Limited has treated him unfairly in relation to the purchase of a golf trip. What happened In April 19 Mr D arranged a golf trip for a total of eight people abroad. The trip included all- inclusive accommodation, transfers and five golf roun... (3 pages)View decision -
Decision Reference DRN-3919388
1 Feb 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3919388 The complaint Mr C says NewDay Ltd, trading as Aqua, irresponsibly lent to him. What happened Mr C applied for a credit card in March 2018. It was approved with a limit of £250. His credit limit was increased once to £1,250 in July 2022. After Mr C complained to NewDay saying t... (2 pages)View decision -
Decision Reference DRN-3895586
1 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3895586 The complaint Mr S says NewDay Ltd irresponsibly lent to him. What happened This complaint is about two credit card accounts NewDay Ltd provided. The Marbles account was opened in July 2018. Mr S was given an initial credit limit of £1,200. This limit was increased four times u... (3 pages)View decision -
Decision Reference DRN-3881212
31 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3881212 The complaint Mrs J complains that NewDay Ltd irresponsibly gave her a credit card account that she couldn’t afford. What happened In March 2020, Mrs J’s Argos credit card was opened by NewDay Ltd with an initial credit limit of £700. The credit limit was increased to £1,450 on... (2 pages)View decision -
Decision Reference DRN-3549289
27 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3549289 The complaint Mrs K complains about how NewDay Ltd trading as Marbles dealt with her request for a payment plan and the service it provided around this. What happened In August 2020, Mrs K sent NewDay a letter explaining that she was experiencing financial difficulties and want... (2 pages)View decision -
Decision Reference DRN-3930629
27 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3930629 The complaint Mr C complains that NewDay Ltd irresponsibly gave him a credit card account that he couldn’t afford. What happened On 23 November 2015, Mr C applied for a credit account with NewDay Ltd. The credit was approved with an initial credit limit of £450. There were thre... (2 pages)View decision -
Decision Reference DRN-3713543
26 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3713543 The complaint Mr D complains that NewDay Ltd (‘NewDay’) wrongly increased his credit limit when this was not affordable for him. What happened Mr D took out a credit card with NewDay in August 2018. NewDay says that he told them that he earned £12,000 per year and had unsecure... (4 pages)View decision -
Decision Reference DRN-3928567
26 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3928567 The complaint Mr H seeks to complain about the way in which NewDay Ltd dealt with a claim he has made against it in connection with a contract he entered into with a third party “B” for work carried out on his property. NewDay provided credit towards the financing of the work. ... (4 pages)View decision -
Decision Reference DRN-3858962
26 Jan 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3858962 The complaint Mrs F complains that NewDay Ltd trading as Marbles delayed processing a refunded transaction to her credit card account. What happened Mrs F used her NewDay credit card to pay for some flights in January 2020. The flights were subsequently cancelled by the airline... (4 pages)View decision -
Decision Reference DRN-3657020
25 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3657020 The complaint Mr H is unhappy with how NewDay Ltd trading as Laura Ashley (NewDay) handled his request for help to recover money following the cancellation of flights. What happened In February 2020 Mr H booked flights for his wife to travel to Spain. He arranged them direct th... (4 pages)View decision