We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
-
Decision Reference DRN-3537490
5 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3537490 The complaint Mr M is unhappy with the service NewDay Ltd, trading as Marbles, has provided across three different issues and the resolution it has offered. What happened On 9 December 2021 Mr M made three attempts to withdraw cash using his Marbles credit card. The transaction... (2 pages)View decision -
Decision Reference DRN-3574525
4 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3574525 The complaint Mrs K complains NewDay Ltd (NewDay) irresponsibly increased the credit limits on her three credit card accounts. What happened Mrs K held three credit card accounts with NewDay under different brand names. Mrs K says despite the fact she had been in persistent deb... (4 pages)View decision -
Decision Reference DRN-3615902
2 Sep 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3615902 The complaint Mr G complains about the way that NewDay Ltd dealt with his applications for credit cards and the dealings with his accounts. What happened Mr G applied for three credit cards with NewDay, along with a number of credit limit increases over the course of three and ... (4 pages)View decision -
Decision Reference DRN-3518745
31 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3518745 The complaint Mrs K is unhappy with how NewDay Ltd responded to concerns she had about potential fraud occurring on her account. What happened Mrs K had a NewDay administered credit account. In October 2021, Mrs K received an email from NewDay which stated that her credit accou... (2 pages)View decision -
Decision Reference DRN-3651370
31 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3651370 The complaint Mr R complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In January 2019 Mr R applied for a credit card with Aqua. In his application, Mr R said he was self e... (3 pages)View decision -
Decision Reference DRN-3522874
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3522874 The complaint Mr D complains that NewDay Ltd (NewDay) marked his credit file. What happened Mr D had a marbles credit card from NewDay. The statement dated 22 March 2020 had a balance of £2,774.80 and the limit was £2,800. The minimum payment of £107.21 was due to be paid by 16... (3 pages)View decision -
Decision Reference DRN-3538734
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3538734 The complaint Ms P complains that NewDay Ltd (“NewDay”) irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved several credit card applications for Ms P, as follows: Amazon credit card approved April 2018 with an initial credit limit o... (3 pages)View decision -
Decision Reference DRN-3574816
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3574816 The complaint Mr R complains that NewDay Ltd (“NewDay”), trading as Marbles, irresponsibly granted him credit that he couldn’t afford to repay. What happened NewDay approved a credit card application for Mr R in April 2016. They initially provided a credit limit of £900 but the... (2 pages)View decision -
Decision Reference DRN-3435877
29 Aug 2022 NewDay Ltd Not upheldBanking and PaymentsDRN-3435877 The complaint Mr N complains about NewDay Ltd, trading as Marbles recording a default against his credit card account. What happened The background to this complaint is well known to both Mr N and NewDay. I won’t repeat in detail what is already known to both parties. In my dec... (3 pages)View decision -
Decision Reference DRN-3669632
26 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3669632 The complaint Mrs H complains that NewDay Ltd provided her with two credit cards and increased the limit on both without adequately checking that she could afford any repayments. What happened Mrs H applied for and was provided with two credit cards by NewDay. The cards and dat... (5 pages)View decision