We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2542 results
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Decision Reference DRN-3134987
17 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3134987 The complaint Ms A complains that NewDay Ltd irresponsibly allowed her to open three credit card accounts and later increased the credit limits on them which was unaffordable. What happened Ms A says she opened three NewDay credit card accounts which I will call “A”, “M” and “D... (3 pages)View decision -
Decision Reference DRN-3071253
17 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3071253 The complaint Mr E is unhappy that NewDay Ltd provided him with credit that was unaffordable for him and didn’t sufficiently explain what his rate of interest would be. What happened Mr E opened a credit account with NewDay at the end of 2017 with an initial credit limit of £30... (5 pages)View decision -
Decision Reference DRN-2958069
17 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2958069 The complaint Mr S complains that NewDay Ltd trading as Aqua (“Aqua”) lent to him irresponsibly. What happened Mr S’s credit card account was opened in February 2013. Between 2013 and 2016 his credit limit was increased seven times with the final limit reaching £5,650. Aqua ha... (5 pages)View decision -
Decision Reference DRN-3064699
17 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3064699 The complaint Mr R complains that NewDay Ltd trading as Marbles irresponsibly allowed him to open a credit card account and later increased the credit limit which were both unaffordable. What happened Mr R says he opened the Marbles account in September 2016. He says the lendin... (2 pages)View decision -
Decision Reference DRN-3136205
16 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3136205 The complaint Mr J is unhappy that NewDay Ltd, trading as Aquacard, approved him for a credit account which he feels was unaffordable for him at that time. What happened Mr J applied for a NewDay administered credit account in May 2021. Mr J’s application was successful and New... (3 pages)View decision -
Decision Reference DRN-3158954
12 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3158954 The complaint Mr S complains that NewDay Ltd trading as Aqua lent irresponsibly when it increased the credit limit on his credit card and approved a loan. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: ... (4 pages)View decision -
Decision Reference DRN-3130495
12 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3130495 The complaint Mrs W complains that NewDay Limited won’t refund to her the money that she paid for a cruise. Her husband is also involved with her complaint. What happened Mrs W used her NewDay credit card, which is branded as Debenhams, in October 2019 to pay £6,470.48 to a hol... (4 pages)View decision -
Decision Reference DRN-3115704
9 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3115704 The complaint Ms O complained that NewDay Ltd issued a default notice on her account and transferred the debt to a recovery agent when they shouldn’t have. What happened Ms O held a credit card account with NewDay that was dual branded with an online retailer. In April 2020, Ms... (3 pages)View decision -
Decision Reference DRN-3144362
8 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3144362 The complaint Mrs M complains that NewDay Ltd should have registered a default on her account earlier than it did. What happened Mrs M had a credit card account provided by NewDay. Towards the end of 2017, she found herself having financial difficulties and then missed some pay... (4 pages)View decision -
Decision Reference DRN-3146913
5 Nov 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3146913 The complaint Miss S complains that NewDay Ltd acted irresponsibly by granting her a credit card and increasing her credit limit several times. She says the lending was unaffordable for her. What happened In January 2017, Miss S applied for a credit card with NewDay. Her applic... (5 pages)View decision